Experience

Tangible

• United States
• Design Services
• 1 - 100 Employee

• User Experience Designer

  • Mar 2020 - Present

  Tangible helps Fortune 500 and emerging brands design, build, sell, and support products and services that people want to use.



Akamai Technologies

• United States
• Software Development
• 700 & Above Employee

• User Experience Designer

  • Jun 2017 - Mar 2020

  • Overhauled customer purchasing experience with bespoke software that supported 7+ user-roles, secured key wins such as reducing the time to customer sign up from multiple days or months to under 10 minutes and driving online revenue to $15M, growing 50%+ YoY. • Launched 60+ features with applied company design standards and UX best practices; scaled team operations to support 6 other areas of the sales funnel; improved operational efficiency by reducing time-to-market products from 2 months to less than 4 weeks. • Moderated over 30 research studies with 200+ people to understand user motivations and uncover usability issues.



Indiana Medical History Museum

• User Experience Designer

  • Sep 2016 - May 2017

  • Developed product roadmap and designed concepts for a museum archival system to manage text, images, audio, and video across desktop, tablet, and mobile to improve operational efficiency for all internal employees, resulting in significant increase in employee engagement scores. • Conducted users need discovery and analytical data modeling, facilitated participatory design workshops, created interaction and visual designs, and completed user testing in close partnership with the Director of Public Programs to mitigate overall project risk.



Akamai Technologies

• United States
• Software Development
• 700 & Above Employee

• User Experience Designer

  • May 2016 - Aug 2016

  • Provided design expertise to support technology migration for a config app with heuristic evaluations, cognitive walkthroughs, and company standards to improve inter-application usability. • Facilitated 5-day strategy workshop with business and technology partners to devise concepts that accelerated onboarding by 95%.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Software Engineer

  • Mar 2013 - Jul 2015

  • Designed and developed front-end for investment banking web apps using HTML, CSS, and JavaScript that eliminated 40 hours of manual effort per week.