Experience

SCSI - Security Communication Solutions International Pty Ltd

• Australia
• Information Technology & Services
• 1 - 100 Employee

• IT Analyst

  • Feb 2013 - Present

  Maintain and support LINIX and windows operating system. Maintaining users to gain access to various systems In House using adaptive security appliance (maintain office firewalls). Building networks around two prime Australian telecoms: TELSTRA & OPTUS. Applying knowledge of application components in conjunction with query tools to achieve business objectives. Analyze existing systems and databases and recommended enhancements to solve business needs Communicate and educate/train business requirements to team members (based in Philippines) to understand and implement functional demands remotely. Performed internal system acceptance to deliver well-tested enhancements and meet business requirements. Evaluated and adopted new technologies to address changing industry needs. Oversaw installation of software programs and hardware systems to meet requirements. Boosted information sharing by enhancing interfaces between computer systems. Investigated and addressed system issues to enhance usability and improve functionality. Show less



Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Client Delivery Analyst• Optus – Melbourne, VIC

  • May 2006 - Feb 2013

  Qualified technical requirements and identified client environments and infrastructure. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions. Performed internal system acceptance to deliver well-tested enhancements and meet business requirements. Communicated and explained business requirements to team members to understand and implement functional demands. Offered input for complex documents to support client-ready final versions. Qualified technical requirements and identified client environments and infrastructure. Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions. Performed internal system acceptance to deliver well-tested enhancements and meet business requirements. Communicated and explained business requirements to team members to understand and implement functional demands. Offered input for complex documents to support client-ready final versions.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Technical Specialist

  • Apr 2004 - Aug 2006

  Managed customers' expectations of support and technology functionality in order to provide positive user experience. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Analyzed issues to identify troubleshooting methods needed for quick remediation. Trained and supported end-users with software, hardware and network standards and use processes. Monitored systems in operation and input commands to troubleshoot areas. Configured hardware, devices and software to set up work stations for employees. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Loaded software, granted permissions and configured hardware for new employees as part of onboarding process Show less