System Administrator

• Jan 2021 - Present

IT Senior Engineer

• Oct 2018 - Jun 2020

Real Journeys group of companies now represented by 'Wayfare'. The continued success of Real Journeys saw the need to create a separate corporate identity to distinguish between the ‘parent company’ and ‘operating company’. Whilst each of its five companies retains its own unique brand identity and autonomy, Wayfare was formed to make it easier for businesses to do business across its portfolio of tourism companies; Real Journeys, Cardrona Alpine Resort, Go Orange, International Antarctic Centre and Canyon Food & Brew Co. Nothing will change for the retail customers of the five brands. Wayfare provides centralised business services to all the brands, including IT, sales & marketing, corporate communications and finance. Wayfare was chosen as the name because of its link back to Real Journeys (wayfare: to travel or act of journeying) and its strong link to New Zealand as a nation of wayfarers and travellers. Refer https://www.wayfare.nz/media-release/ for more details on Wayfare. Show less

IT Senior Engineer

• Jan 2014 - Oct 2018

System Engineer

• Feb 2012 - Nov 2013

• Contracted out to the Legal Services Commission of South Australia. • Contracted out to the Legal Services Commission of South Australia.

Network Administrator

• Feb 2012 - Oct 2013

• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements. • Ensured network, system and data availability and integrity through preventive maintenance and upgrades. • Restored data, operating systems, files, documents and drivers. • Provide documentation on start-up, shutdown and first level troubleshooting of processes to help desk staff. • Upgrade and expanded network systems and their components. • Setup and configured hardware and software on company equipment • Running and building on the existing infrastructure in place supporting 250 staff members. • Managed inventory list of computers, hardware components, and licensing and support agreements. Show less

Technical Manager

• Apr 2010 - Feb 2012

• Coached and mentored new staff members, including conducting performance reviews. • Managed call flow and responded to technical support needs of customers. • Followed up with clients to ensure optimal customer satisfaction. • Trained junior members of IT team regarding network security and troubleshooting of data connectivity. • Maintain and design secure networks for clients. • Configured and managed AD, Exchange, DHCP, DNS, GPO, WSUS, WDS, Anti-virus and backup solutions. • Perform Office 365 deployments. • Installed and configured new servers in terms of physical and virtual both with the use of VMware and Hyper-V technology. • Completed network documentation of LAN / WAN environments. Show less

Network Administrator

• Apr 2003 - Jul 2005

Network Administrator within the IT department with responsibility for managing internal network infrastructure supporting hundreds of users across three sites and two countries. Technologies included Windows 98/2000/2003/XP, SQL 2000, MS Exchange and Vodafone Blackberry Enterprise Server. Network Administrator within the IT department with responsibility for managing internal network infrastructure supporting hundreds of users across three sites and two countries. Technologies included Windows 98/2000/2003/XP, SQL 2000, MS Exchange and Vodafone Blackberry Enterprise Server.

Network Engineer

• Oct 2002 - Mar 2003

Planning and implementation of complete network solutions for small to medium sized business. Technologies included Windows 98/NT/2000/XP, SQL 7.0/2000, MS Exchange 5.5/2000, Terminal Services, Wireless (802.11a/b/g) and VoIP. Planning and implementation of complete network solutions for small to medium sized business. Technologies included Windows 98/NT/2000/XP, SQL 7.0/2000, MS Exchange 5.5/2000, Terminal Services, Wireless (802.11a/b/g) and VoIP.

Network Engineer

• Nov 2001 - Oct 2002

Planning and implementation of complete network solutions for small to medium sized business. Technologies included Windows 98/NT/2000/XP, SQL 7.0/2000, MS Exchange 5.5/2000, Lotus Notes, Terminal Services. Planning and implementation of complete network solutions for small to medium sized business. Technologies included Windows 98/NT/2000/XP, SQL 7.0/2000, MS Exchange 5.5/2000, Lotus Notes, Terminal Services.

Client Services Engineer

• Nov 1999 - Nov 2001

Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting. Built workstations and servers; configured laptops. Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting. Built workstations and servers; configured laptops.

Systems Engineer

• Sep 1999 - Oct 1999

Rollout project involving upgrading machines with Ram and Network Interface Cards. Create Norton Ghost images for the appropriate system environment, and then install the ghost image on the appropriate machines. Setup and troubleshoot machines for TCP/IP connection over a Novell client and a Windows 95 network. Setup network printer and slip printers. Rollout project involving upgrading machines with Ram and Network Interface Cards. Create Norton Ghost images for the appropriate system environment, and then install the ghost image on the appropriate machines. Setup and troubleshoot machines for TCP/IP connection over a Novell client and a Windows 95 network. Setup network printer and slip printers.

Network Administrator

• Feb 1998 - Sep 1999

Maintain and administer Tyco Promet Manufacturing local area network (LAN), wide area network (WAN) and Internet. Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under stringent deadlines in a fast-paced environment. Maintain and administer Tyco Promet Manufacturing local area network (LAN), wide area network (WAN) and Internet. Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under stringent deadlines in a fast-paced environment.

Network Administrator

• Jan 1996 - Feb 1998

Maintain and administer Promet Valve’s local area network (LAN), and Novell Netware Environment. Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under stringent deadlines in a fast-paced environment. Maintain and administer Promet Valve’s local area network (LAN), and Novell Netware Environment. Provided system administration and helpdesk support to include software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under stringent deadlines in a fast-paced environment.