Experience

INTI

• Malaysia
• Higher Education
• 700 & Above Employee

• Education Counselor

  • Jun 2018 - Present

  In charge of 3 key roles, Sales, Marketing, and Key Account for INTI International College KL campus. Year 2019, KL Campus we manage achieve high result by hitting our entire year personal and campus sales target, also stand out among all other campuses and was awarded with "Best in Class - Best Campus". In year 2020 also hitting personal target for 2 out of 3 cycle. Top 5 sales performer in 2021 - 2022. Sales ● Achieve campus and personal sale target ● Handling Walk-in / Call-in enquiry ● Outbound call ● Provide education, carrier pathway counseling, close sales ● Ultilize CRMS (Salesforce) Marketing & Key Account ● Plan and put up College branding in covered schools ● Plan and rollout Campus sales event banner, buntings, and materials in planned street ● In charge sponsorships budgeting and planning for covered schools ● Generate leads from covered schools ● Organize events, competitions, and school activites. ● Provide door step counseling at schools and classes ● Organize talks and public speaking ● Speaker for certain topic ● Involve Public & School Education Exhibition Tasks Force ● ADCO Department Procurement PIC ● Open Day PIC ● Train and mentoring new recruits & student helpers Show less



EC Port Sdn Bhd

• Malaysia

• Senior Operations Executive

  • Oct 2017 - May 2018

  EC Port is an e-commerce company which focus in B2B, B2C, D2C, and Dropshipping. Company mainly focus on famous Japanese branded beauty, cosmetic, and healthcare products. EC port listed products on various e-commerce platform such as Lazada, Shopee, 11Street, and Company own website. I’m in charge of 2 role, Operation and Warehouse management. E-commerce Operation ● Product listing ● Product & Promotional updates ● Customer Service ● Prepare Order Reports ● Process entire E-commerce operation Warehouse Management ● Warehouse operation ● Stock control ● Shipping process Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Experience Agent

  • Aug 2016 - Sep 2017

  Accenture project for Grab (Company), SG Grab Customer Experience Agent, Hybrid Team. Inbound call agent ● Handling incoming calls ● Process case tickets (Zendesk) ● Provide meeting company quality customer services ● Cases follow up ● Handle Mandarin, English, and Malay language calls Outbound call agent ● Handle escalated cases (payment related) ● Follow up and resolve escalated cases ● Handle outgoing call cases ● Handle outbound Mandarin, English, and Malay language calls ● Play the role of person in charge according to call requirement ● Authorized and empowered with certain level of decision making for case solving ● Cases sorting & closing PIC ● Supervising new recruits ● Provide knowladge and assist to junior agent ● Assist other agents by providing solutions and product knowledge ● Handling manager call back issues, and provide solutions Show less



Common Ground Sdn Bhd

• Selangor, Malaysia

• Owner Operator

  • Jun 2015 - Jul 2016

  Me and my partners in the form of 6, we started up our café business "Cafademic" in Subang Jaya SS15. 5 of them are my sleeping partners, I am one of the investors and operation director at the same time. Owner-operator ● Start up planning & execution ● Interior design & Idea contribution ● Food & Beverage menu budgeting and design ● Purchasing ● Sales & Marketing planning and execution ● Human Resource ● Basic accounting & Costing ● Training ● Overall shop operations (Barista, Service Crew, Cashiering) Show less



Brooklyn B Ventures Sdn. Bhd.

• Malaysia

• Cafe Intern

  • Jan 2015 - Jun 2015

  I did my second internship in a Cafe own by Brooklyn B Ventures Sdn Bhd as a Internship Trainee. This is their second shop after another Bagel Restaurant in Subang SS15. I was honored to have the opportunity to work along with the initial start up for this cafe. The owners also given me a great opportunity to give my very best contribution for their start up, these include: ● Cafe overall SOP planning, refine, and standardizing ● Menu design ● Cashier ● Barista ● Service Crew ● In-charge for taking care, training, and guiding part-timers I also started my learning journey in coffee related knowledge such as Latte Art pouring, coffee brewing method, & coffee beans knowledge. I learned these from book, experienced Barista, Coffee Bean Roasters & Malaysia Barista Guild Members. Show less



Holiday Inn Melaka, Malaysia

• Malaysia
• Hospitality
• 1 - 100 Employee

• Hotel Intern

  • Oct 2011 - Jan 2012

  First internship before Diploma graduate, went through 3 Hotel major departments training. F&B ● Service crew (Banquet, Event, Restaurant, & Bar) ● PIC for part-timers training, guide, & monitoring ● Bartender Housekeeping ● Housekeeper ● Runner ● Lining Department, in charge for hotel lining & uniform Front office ● Front desk receptionist ● Concierge ● Back-end booking agent ● Call center First internship before Diploma graduate, went through 3 Hotel major departments training. F&B ● Service crew (Banquet, Event, Restaurant, & Bar) ● PIC for part-timers training, guide, & monitoring ● Bartender Housekeeping ● Housekeeper ● Runner ● Lining Department, in charge for hotel lining & uniform Front office ● Front desk receptionist ● Concierge ● Back-end booking agent ● Call center