Experience

Clarity Workforce Technology

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Sep 2018 - Present

  As a Business Analyst for Clarity, I am involved in understanding the current process of Clarity’s customers and how efficiencies can be gained through the Clarity system. Creating “as is” process and working closely with Clarity customers to understand key requirements to steer the product backlog. Supporting a product pilot to bring electronic rostering to an NHS trust:• Creating “as is” processes• Validate and Create Requirements with customers for the development backlog• Support users on a newly developed product as part of a pilot• Support regression testing as part of the release cycle



DocCentrics (trading as Adare SEC)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Apr 2017 - Aug 2018

  As a Technical Project Manager at DocCentrics, I am involved on all aspects of delivery for the onset to completion of a project. Providing various plans, technical documents and providing a key focal point for project decisions. With a Prince 2 framework using an agile delivery approach, my responsibilities include the following:• Presenting project plans and agreed check point for updates with internal and External stakeholders• Manged risks and issues to ensure effective mitigation to reduce the number of risks becoming issues.• Co-ordinating with stakeholders to ensure communication is consistent• Provide reports on burn against the project• Mentoring and supporting less experienced members of the delivery team• Reviewing sales proposal, facilitating Kick off Meeting with Internal and External stakeholders

• Technical Business Analyst

  • Apr 2013 - Mar 2017

  As a Technical Business Analyst at DocCentrics, I am a voice for stakeholders within Doccentrics and our Customers to the Agile delivery team. From initial requirements gathering to delivery I am involved in each aspect of change management from beginning to end making sure both the customer’s needs and developer’s are in-line with each other.

• IT Operations

  • Jul 2010 - Apr 2013

  As the only member of a dedicated Operations role I provided service support to our customers as well as internal support to two System Administrators within a PCI-DSS environment. I was part of PCI-DSS audits helping to ensure internal documentation was updated in-line with company policies. Troubleshooting for service resolution following an ITIL framework as well as performing release management processes with development teams. This helped me build a strong understanding of software delivery and building a relationship with customer by support and managing the incident process.