Alistair Lane
Manager, Solutions Engineering at Duo Security at Duo Security- Claim this Profile
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Afrikaans Professional working proficiency
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Bio
Liberty Paramo
I was fortunate to work both along side of Alistair as an account manager as well as to support him as a Human Resource manager. Alistair offers a great deal of technical expertise while still possessing strong emotional intelligence. He is also very skilled at breaking down very technical information and explaining it to customers in a manner that is clear and helpful in achieving their desired outcome. He has clear focus on results and is very good at ensuring profitablity for his department. I thoroughly enjoyed the 4 years we worked together and am happy to be able to provide this recommendation.
Matt Bannister
Alistair has reported to me for many years and has consistently demonstrated the qualities you find in the best leaders and people managers. He has exceptional customer facing skills, a strategic outlook and yet can get down and do the work alongside his team when needed. Alistair's work ethic is second to none and he was always one of the most respected team members in our organisation for his integrity, ability to make good decisions under pressure and his great sense of humour. Alistair led the US division of professional services and support, he was responsible for the US P&L and the planning and budgeting that allowed him to meet the targets of revenue and margin he was working towards. The US customer feedback was always very high when working with Alistair and his team. Highly recommended for any senior leadership roles.
Liberty Paramo
I was fortunate to work both along side of Alistair as an account manager as well as to support him as a Human Resource manager. Alistair offers a great deal of technical expertise while still possessing strong emotional intelligence. He is also very skilled at breaking down very technical information and explaining it to customers in a manner that is clear and helpful in achieving their desired outcome. He has clear focus on results and is very good at ensuring profitablity for his department. I thoroughly enjoyed the 4 years we worked together and am happy to be able to provide this recommendation.
Matt Bannister
Alistair has reported to me for many years and has consistently demonstrated the qualities you find in the best leaders and people managers. He has exceptional customer facing skills, a strategic outlook and yet can get down and do the work alongside his team when needed. Alistair's work ethic is second to none and he was always one of the most respected team members in our organisation for his integrity, ability to make good decisions under pressure and his great sense of humour. Alistair led the US division of professional services and support, he was responsible for the US P&L and the planning and budgeting that allowed him to meet the targets of revenue and margin he was working towards. The US customer feedback was always very high when working with Alistair and his team. Highly recommended for any senior leadership roles.
Liberty Paramo
I was fortunate to work both along side of Alistair as an account manager as well as to support him as a Human Resource manager. Alistair offers a great deal of technical expertise while still possessing strong emotional intelligence. He is also very skilled at breaking down very technical information and explaining it to customers in a manner that is clear and helpful in achieving their desired outcome. He has clear focus on results and is very good at ensuring profitablity for his department. I thoroughly enjoyed the 4 years we worked together and am happy to be able to provide this recommendation.
Matt Bannister
Alistair has reported to me for many years and has consistently demonstrated the qualities you find in the best leaders and people managers. He has exceptional customer facing skills, a strategic outlook and yet can get down and do the work alongside his team when needed. Alistair's work ethic is second to none and he was always one of the most respected team members in our organisation for his integrity, ability to make good decisions under pressure and his great sense of humour. Alistair led the US division of professional services and support, he was responsible for the US P&L and the planning and budgeting that allowed him to meet the targets of revenue and margin he was working towards. The US customer feedback was always very high when working with Alistair and his team. Highly recommended for any senior leadership roles.
Liberty Paramo
I was fortunate to work both along side of Alistair as an account manager as well as to support him as a Human Resource manager. Alistair offers a great deal of technical expertise while still possessing strong emotional intelligence. He is also very skilled at breaking down very technical information and explaining it to customers in a manner that is clear and helpful in achieving their desired outcome. He has clear focus on results and is very good at ensuring profitablity for his department. I thoroughly enjoyed the 4 years we worked together and am happy to be able to provide this recommendation.
Matt Bannister
Alistair has reported to me for many years and has consistently demonstrated the qualities you find in the best leaders and people managers. He has exceptional customer facing skills, a strategic outlook and yet can get down and do the work alongside his team when needed. Alistair's work ethic is second to none and he was always one of the most respected team members in our organisation for his integrity, ability to make good decisions under pressure and his great sense of humour. Alistair led the US division of professional services and support, he was responsible for the US P&L and the planning and budgeting that allowed him to meet the targets of revenue and margin he was working towards. The US customer feedback was always very high when working with Alistair and his team. Highly recommended for any senior leadership roles.
Experience
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Duo Security
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United States
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Computer and Network Security
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300 - 400 Employee
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Manager, Solutions Engineering at Duo Security
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Jun 2021 - Present
As a leader of the Solutions Engineering team, I work with a talented team of Sr. Engineers to identify our customers unique business requirements and unlock opportunities through our secure integration points via our 2FA/MFA product suit. As a leader of the Solutions Engineering team, I work with a talented team of Sr. Engineers to identify our customers unique business requirements and unlock opportunities through our secure integration points via our 2FA/MFA product suit.
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Saba Software
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United States
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Software Development
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500 - 600 Employee
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Manager, Professional Services And Support, US
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Jan 2019 - Present
Overseeing the Professional Services and Customer Support departments for the Americas, ensuring successful implementation of our Talent Management solutions for new and existing customers. Responsible for business strategy, revenue forecasting, process design, team leadership and performance management and P&L management. Overseeing the Professional Services and Customer Support departments for the Americas, ensuring successful implementation of our Talent Management solutions for new and existing customers. Responsible for business strategy, revenue forecasting, process design, team leadership and performance management and P&L management.
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Lumesse
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United Kingdom
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Software Development
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1 - 100 Employee
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Manager, Professional Services - Americas
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Jan 2015 - Jan 2019
Overseeing the Professional Services departments for the Americas, ensuring successful implementation of our Talent Management solutions for new and existing customers. Responsible for business strategy, revenue forecasting, process design and P&L management.
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Senior Consultant
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Jul 2014 - 2015
Worked within the UK Professional Services team in the capacity of Senior Consultant, responsible for the successful implementation of SaaS solutions. Responsible for mentoring new and existing team members to ensure they developed the required competencies, to the correct level. In addition I assisted the Sales team throughout the sales cycle including participation in RFPs, estimations and Sales presentations .As Senior Consultant I was required to take on the role of ‘Project Sponsor’ to help resolve issues, act as a point of escalation and communicate to C level stakeholders. Show less
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Implementation Consultant
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Jul 2012 - Jul 2014
Provided high quality consulting and project management services to global clients using Prince 2 methodologies. In addition, provided technical consultancy on various functionalities such as Web Services, XML, and HTML etc. I supported the conclusion of sales deals by actively participating in pre-sales activities and services proposals.
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WCN Intelligent Talent Acquisition Suite
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United Kingdom
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Software Development
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1 - 100 Employee
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Project Manager
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Nov 2011 - May 2012
• Oversaw a number of international Blue chip clients including Goldman Sachs, Lehman Brothers, Tesco, Jones Day, and Nationwide amongst others which may not be named due to confidentiality agreements. • Provided Project Management using Prince 2 methodologies for a number of global projects for the duration of the project life. • Responsible for budget control which in turn involved resource allocation, coordination and planning. Reported budget against actual to the project board on a regular basis and took necessary steps to ensure the project remained within scope. • Managed all change requests, estimations and requisitions both during implementation and post Go Live. • Responsible for managing / resolving all risks assessments and supplying stakeholders with appropriate status reports. • Worked closely with Account Managers, System Analysts and Business Analysts to maintain client satisfaction and in turn suggested relevant process enhancements. • Oversaw the creation of detailed specifications to ensure client’s business requirements were met, both through bespoke solutions and configuration of the core product. • Helped define and streamline internal processes to improve productivity, ensure SLAs were met and to ensure client satisfaction. These processes were regularly reviewed and amended if deemed appropriate. • Assisted both clients and account managers in providing management information and data analysis to improve future programmes. • Worked closely with the technical team to oversee technical specifications. • Mentored junior project managers and oversaw more complex projects. Show less
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Web Master
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Nov 2010 - Nov 2011
• Responsible for all aspects of running and maintaining a profitable website targeting software sales in Spain as well as Latin America. • Hands-on SEO (Search Engine Optimization) experience using a number of methods including link building, Meta tag optimization and social networking. • Built and maintained relationships with multiple international software vendors such as Symantec, Adobe etc. • Managed multiple accounts which involved daily negotiations with various vendors’ account managers. • Oversaw all design and code changes. Show less
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Education
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2007 - 2008
Birkbeck College, University of London
Master of Science (MSc), Computer Science -
2004 - 2005
London City University
Oracle9i Database Administrator Certified Associate, Information Technology -
1987 - 1992
Paul Roos
National Higher Diplomas (equivalent to A levels), National Higher Diplomas (equivalent to A levels) -
2000 - 2001
Kensington College
Information Technology
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