Experience

The Hideaways Club

• Regional Operations Manager



The Mulia, Mulia Resort & Villas - Nusa Dua, Bali

• Indonesia
• Hospitality
• 500 - 600 Employee

• Director of Recreation (Pre-Opening Team)

  • Feb 2012 - Mar 2013

  Part of the international pre-opening team for the stunning Mulia Bali. Directing over one hundred team members, the resort was voted as number 1 Beach Resort in the World, and number 3 in Top Hotels and Resorts in the World by Conde Nast Traveler magazine. Part of the international pre-opening team for the stunning Mulia Bali. Directing over one hundred team members, the resort was voted as number 1 Beach Resort in the World, and number 3 in Top Hotels and Resorts in the World by Conde Nast Traveler magazine.



Hilton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Beach Resort & Spa Director

  • Jan 2010 - Feb 2012

  The finest and most established Beach/ Health Club and Spa in Abu Dhabi. Key Duties; Management of over 60 employees and overall control of the 3000+ member, 150,000sq foot club with regular single day usage figures of 2000+ individuals. Financial success against budget with annual revenue in excess of £5 million GBP, development of club activities and creation of unique selling points. Achievements; Year on Year revenue increase in Personal Training and Fitness Classes by over 35%. Year on Year savings in Payroll of over 15%. Consistent achievement of brand standard Show less



David Lloyd Leisure

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant General Manager

  • Oct 2005 - Jan 2010

  David Lloyd Glasgow West End Previously 'Next Generation' Glasgow's Premier Health, Fitness and Racquet Club - Shortlisted in top 3 for Club of the Year in 2006 & 2007 www.davidlloyd.co.uk Key Duties; Financial success of 120,000sq foot club through development of total operating income and control of costs throughout all departments. Creation and control of the budget. Strong focus on Sales, Food and Beverage, people management and presentational standards. All Health & Safety aspects of the club, creation and implementation of Risk Assessments and management of COSHH requirements. Recruitment, training, appraisal and team discipline. Achievements; Managed rebranding and restructure of club from Next Generation to David Lloyd through 2008, overseeing new operating systems and ways of working. December 2008, Passed CMI Health and Safety Audit at first attempt, one of only two legacy Next Generation Clubs in the Company to achieve this. Club outperformed budget by over £150K in 2007, achieving 109% of budgeted Membership Income, winning Sales and Membership Team of the Year. Won F and B Team of the Year for the second year running for 2007, beating budgeted profitability by over £34K. I was especially proud of the latter having directly managed F and B for 6 months in the absence of Manager, whilst still completing my own duties to the highest standards, averaging 97% in our Club Health Audits, relating to presentation and operations. In 2009 operations achieved 100% in both a Brand Standards Audit and a Mystery Member Audit conducted over 10 separate visits to the club. Show less



Harbour Clubs

• Health, Wellness & Fitness
• 1 - 100 Employee

• Membership Services Manager

  • May 2004 - Sep 2005

  One of the UK's leading Health, Fitness and Racquet Club's www.harbourclub.co.uk Key Duties; Recruitment, training, appraisal and team discipline. Creation and control of budget, stock control and purchasing. Ensuring correct and accurate reservation and charging of tennis/ swimming/ studio and personal training. Customer handling and debt recovery. Duty management, including opening and closure of the Club. One of the UK's leading Health, Fitness and Racquet Club's www.harbourclub.co.uk Key Duties; Recruitment, training, appraisal and team discipline. Creation and control of budget, stock control and purchasing. Ensuring correct and accurate reservation and charging of tennis/ swimming/ studio and personal training. Customer handling and debt recovery. Duty management, including opening and closure of the Club.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Health Club Manager (Pre-Opening Team)

  • Jun 2003 - Apr 2004

  Part of the pre-opening team chosen to set up all aspects of the Hotel Leisure Club in line with the company brand standard. Key Duties; Recruitment, training, appraisal and team discipline. Creation and control of budget, stock control and purchasing. All Health and Safety aspects of the Club including creation of all Risk Assessments, COSHH issues and safe working practice. All sales aspects, from marketing, tours of the Club and closing of sales. Direct debit runs and collection of debt. Show less



Premier Inn

• Hospitality
• 700 & Above Employee

• Management Intern

  • Jan 2002 - May 2003

  Edinburgh and Newcastle Hotel Management One of only four successful candidates UK-wide to be selected for 'Shooting Stars' fast-track management training programme Key Duties; Cash handling, hotel banking, stock control and purchase, team leadership, recruitment and training, budgeting and forecasting and general administration. Customer handling and duty management. Edinburgh and Newcastle Hotel Management One of only four successful candidates UK-wide to be selected for 'Shooting Stars' fast-track management training programme Key Duties; Cash handling, hotel banking, stock control and purchase, team leadership, recruitment and training, budgeting and forecasting and general administration. Customer handling and duty management.