Experience

The Oakley Court

• Guest Relations & Reservations Co-Ordinator

  • Feb 2014 - Present

  Day to day roles including proving contact between pre and post stay guests who will be staying or have stayed at the hotel.Duties include ensuring information is provided to the relevant departments and management regarding Birthdays, Anniversaries, Wedding Guests and Event organizers. Duties also involve the bookings and management of Afternoon Tea Bookings, Restaurant Dinner bookings (Leisure and Business) and up selling the benefits of Oakley Court to customers.Additionally, I would offer my skills to other departments such as Reception and Butlers/Concierge when required in times of staff shortages.

• Receptionist

  • May 2011 - Feb 2014

  My first job at The Oakley Court was as a Receptionist (Fun Fact: The first male Receptionist the hotel had).Day to day duties would involve checking in and checking out guests from the hotel's 118 bedrooms, assisting the Management Team with Minor Complaints and feedback an liaising with other departments to ensure the highest quality of service possible was being provided.



LEGOLAND Windsor

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Admissions Assistant

  • Jun 2008 - Dec 2010

  Daily job roiled varied from selling entrance tickets and Annual Passes to guests, ensuring the safe entry and exit to around 20,000 visitors a day in high season. Knowledge of park area including knowing minimum height requirements for rides, Restaurants to suit needs, upcoming event knowledge, discounts and more. Daily job roiled varied from selling entrance tickets and Annual Passes to guests, ensuring the safe entry and exit to around 20,000 visitors a day in high season. Knowledge of park area including knowing minimum height requirements for rides, Restaurants to suit needs, upcoming event knowledge, discounts and more.