Experience

Powerhouse Fitness

• United Kingdom
• Retail
• 1 - 100 Employee

• UK Sales Director

  • Sep 2023 - Present



Three UK

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Performance Partner - Indirect

  • Apr 2022 - Aug 2023

• Area Manager

  • Sep 2015 - Apr 2022

  Area Manager covering 15 stores in West and Central Scotland

• Store Manager/Lead Store Manager

  • Oct 2008 - Sep 2015

  ResponsibilitiesOverall responsibility for Store performance and standards.Training and developing employees.Support and motivate employees to produce sales and customer experience target based performance.Recruitment and training of new employees.Ensure company standards are maintained.Succession planning through development of team.Develop high performing team.Share best practice in store/area/region.Communicate company direction clearly to staff.AchievementsRio Incentive Winner 2011North Region Apprentice Winner 2012Top 20 Store Manager 2012Retail Academy Graduate (with Merit) 2012Thailand/Malaysia Incentive Winner (Overall top store manager award) 2012Area 1 “Local Hero” Award 2013Hong Kong/Macau Incentive Winner 2013Manager of the Month February 2015Top Band 1 Store Customer Experience Award June 2015Experience Outwith Job RemitRan area in absence of Area Manager on numerous occasions (two separate areas)Visited different areas in Region to help stores prepare for bus tourSpent time with Area Managers in other areas in RegionSpent time at Head Office with Head of RetailPresented best practice at Regional Roadshow to over one hundred Store Managers and Area Managers Training of Store Managers and Assistant Store ManagersSupported Area Managers in recruitment of Store ManagersDelivered and led Area meetingsAttended Regional Meetings in absence of Area ManagerSupported Region in high profile disciplinary hearingsHosted and partaken in conference calls on an Area, Regional and Company level Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Mar 2004 - Oct 2008

  Responsibilities Overall responsibility for branch performance. Cost control. Training and developing employees. Motivating employees to produce sales target based performance. Interviewing of potential new employees. Relationship building with local businesses. Customer Service management. Preparation and presentation of reports. KPIs are customer service levels, income/profit and fleet growth Achievements Increasing income performance by 15% over previous year. Achieved biggest single month profit at branch in over 3 years. Every trainee in my branch has been promoted in last 2 years. Growth of business by 12% over previous year Branch currently in top 10 in Scotland for customer service levels 4 Promotions in the last 3 and a half years Show less