Vice President, Management Consultancy, Media

• Nov 2018 - Present

I provide leadership and management to the Cartesian delivery teams, liaising with Cartesians customers throughout EMEA to ensure deliverables are accurately specified and resourced. The teams deliver consultancy and technical services with a capability to manage the full end-to-end project experience from business case, through project inception, delivery, integration, test and verification. I am also responsible for the P&L, pipeline and Business Development for my department. I provide leadership and management to the Cartesian delivery teams, liaising with Cartesians customers throughout EMEA to ensure deliverables are accurately specified and resourced. The teams deliver consultancy and technical services with a capability to manage the full end-to-end project experience from business case, through project inception, delivery, integration, test and verification. I am also responsible for the P&L, pipeline and Business Development for my department.

Principal Consultant and Configuration Team Manager

• May 2017 - Nov 2018

Accountable for the technical and service management strategy of permanent and occasional use TV services, as well as managing the M&B system configuration tem. Acting as the technical authority for a wide range of TV services and capabilities, for both the UK and global customers to ensure high availability and reliability. Accountable for the technical and service management strategy of permanent and occasional use TV services, as well as managing the M&B system configuration tem. Acting as the technical authority for a wide range of TV services and capabilities, for both the UK and global customers to ensure high availability and reliability.

Senior Video Operations Manager

• May 2015 - Apr 2017

Scoping out and defining the equipment and systems required to support the new video operations centre (VOC) to support the Vodafone quad play product. Working with existing Operations organisation to define requirements and processes to integrate the VOC into BAU. Recruiting and managing the 24x7 and E2E Engineering Operations team. Scoping out and defining the equipment and systems required to support the new video operations centre (VOC) to support the Vodafone quad play product. Working with existing Operations organisation to define requirements and processes to integrate the VOC into BAU. Recruiting and managing the 24x7 and E2E Engineering Operations team.

Director, Consultant, Project Manager

• Feb 2011 - Apr 2016

During this time I was working with a number of business partners in some interesting and diverse areas. As a consultant I am working ethically and responsibly on a contractual basis on fixed and flexible terms. My goal is to use the many years of senior and general managerial experience I have gained working in multinational and multidisciplinary roles along with my industry knowledge to provide expert advice to grow success within the companies that use my services. During this time I was working with a number of business partners in some interesting and diverse areas. As a consultant I am working ethically and responsibly on a contractual basis on fixed and flexible terms. My goal is to use the many years of senior and general managerial experience I have gained working in multinational and multidisciplinary roles along with my industry knowledge to provide expert advice to grow success within the companies that use my services.

Consultant

• Sep 2014 - Dec 2014

Working directly for Portsmouth Football Club to install a Telecoms solution for 2 new buildings being built for the academy and training centre. Working directly for Portsmouth Football Club to install a Telecoms solution for 2 new buildings being built for the academy and training centre.

Lead Consultant (Business Development and Project Delivery)

• Aug 2012 - Sep 2014

Flomatik provide Managed Professional and System Integration services for a number of clients in the UK. My role was to expand, develop and manage their business mainly within Arqiva by identifying business opportunities, managing projects, bringing in and managing resources. Flomatik provide Managed Professional and System Integration services for a number of clients in the UK. My role was to expand, develop and manage their business mainly within Arqiva by identifying business opportunities, managing projects, bringing in and managing resources.

Business Development and Project Lead

• Jul 2011 - Aug 2012

DTC Telecom provide Green waste, Carbon Footprint reduction, Recovery, Resale and Recycle solutions to the telecoms industry, my role was to improve their business processes, manage projects and broaden their customer list. DTC Telecom provide Green waste, Carbon Footprint reduction, Recovery, Resale and Recycle solutions to the telecoms industry, my role was to improve their business processes, manage projects and broaden their customer list.

Project Manager

• Feb 2011 - Jul 2011

Seachange provide Worldwide on demand video solutions to the Cable TV and Broadcast industry. Particular Achievements/Requirements: • Installation & integration of a new hardware and content management system into 43 Technical sites. • Managed the cabling contractors, the schedule, equipment shipments, test and approval programs and lead project meetings. Seachange provide Worldwide on demand video solutions to the Cable TV and Broadcast industry. Particular Achievements/Requirements: • Installation & integration of a new hardware and content management system into 43 Technical sites. • Managed the cabling contractors, the schedule, equipment shipments, test and approval programs and lead project meetings.

Head of TV Operations

• Apr 2009 - Feb 2011

This role directs and leads a 24x7 TV network monitoring and fault management team, with responsibility for maintaining a service that is always on and available, detecting and fixing faults before they impact the customer. Key responsibilities:• Point of escalation for Major Incident Management for all TV incidents and on a roster system that also included Transmission, Telephony and data network faults• Defining and monitoring team performance against KPIs and implementing continual improvement model • Defining project delivery requirements and monitoring performance against themExperience:Managed team size of 46 with 6 direct reports with an annual OPEX budget responsibility of around £2.5m. Responsible for two 24x7 monitoring and management centres for Virgin Media linear and on demand TV services, including transmission and distribution systems that utilised IP, SDH, ATM and proprietary distribution technology. Achievements: • Rationalized shift system, removed duplication and implemented cross training program.• Implemented Change Management program during complete broadcast system technology upgrade. • Documented operational improvement showing reduction faults and outages.

Broadcast TV Projects Manager

• Oct 2006 - Apr 2009

Key responsibilities: • Defining and implementing changes to project management processes (PRINCE2, ITIL and Six Sigma) • Defining and driving strategic changes and processes to improve efficiency and customer services • Managed Project delivery and annual CAPEX spend budget of around £9mExperience:Created and managed a team of 12, with 3 direct reports, that provided support to all the TV Operations teams by managing and taking ownership of non 24x7 support and project delivery requirements.Achievements:• Managed Support Contracts, Negotiated and agreed cost reductions of 46% against 2007/08 budget on support contracts with major broadcast suppliers (Harmonic, Thomson, Scientific Atlanta), without impacting service availability.• Developed and trained team to utilize ITIL, Six Sigma and Prince 2 methodologies and working practices.

Technical Services Director

• Oct 2000 - Sep 2006

Managing all the engineering functions for Harmonic in the EMEA region and reporting to the Vice President of International Business. Key responsibilities: • Defining and managing annual budgets based on sales targets and operational commitments. • Defining and driving strategic changes and processes to ensure team efficiency and that customer services are maintained to the highest standard. • Final approval of support and service pricing to ensure the EMEA region achieved targets. • Meeting customer senior management and purchasing teams to negotiate commercial terms for purchasing and support contracts throughout EMEA. • Ensuring successful operation of logistics, system integration, project management, and pre-sales demonstrations. • Ensuring successful operation of system integration, small component level repair workshop and 24x7 field support. • Co-ordinating engineering activities to ensure project delivery within budget and timescales

Group Manager, System Engineering

• 1997 - 2000

Systems and Support Engineer

• 1992 - 1997

Sergeant

• 1980 - 1993