Alisson De Jesus
Network Manager at St Catherine's School, Twickenham- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Native or bilingual proficiency
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Spanish Elementary proficiency
Topline Score
Bio
William Hayward-Holland
I highly recommend Alisson as a colleague and IT professional. I had the privilege of working alongside Alisson at ClickOn IT London and I can confidently say that his dedication to self-improvement and exceptional customer service skills are unmatched. Alisson's technical expertise is undeniable, but what truly sets him apart is his relentless drive to always improve and stay ahead of the curve. He is a constant learner, always seeking new knowledge and skills to better serve his clients and team members. His self-motivation and willingness to take on challenges has been an inspiration to me and the entire team. Furthermore, Alisson's customer service approach is outstanding. He is always willing to go the extra mile to ensure that his clients are satisfied with the service they receive. He takes the time to understand their needs and tailor his solutions accordingly. He is able to build strong relationships with his clients based on trust, respect and professionalism. In short, Alisson is an invaluable asset to any team, and I am grateful for the opportunity to have worked with him. His dedication to self-improvement and exceptional customer service have left a lasting impact on the company and his clients. I highly recommend him for any role that requires a highly skilled, motivated and customer-centric professional.
William Hayward-Holland
I highly recommend Alisson as a colleague and IT professional. I had the privilege of working alongside Alisson at ClickOn IT London and I can confidently say that his dedication to self-improvement and exceptional customer service skills are unmatched. Alisson's technical expertise is undeniable, but what truly sets him apart is his relentless drive to always improve and stay ahead of the curve. He is a constant learner, always seeking new knowledge and skills to better serve his clients and team members. His self-motivation and willingness to take on challenges has been an inspiration to me and the entire team. Furthermore, Alisson's customer service approach is outstanding. He is always willing to go the extra mile to ensure that his clients are satisfied with the service they receive. He takes the time to understand their needs and tailor his solutions accordingly. He is able to build strong relationships with his clients based on trust, respect and professionalism. In short, Alisson is an invaluable asset to any team, and I am grateful for the opportunity to have worked with him. His dedication to self-improvement and exceptional customer service have left a lasting impact on the company and his clients. I highly recommend him for any role that requires a highly skilled, motivated and customer-centric professional.
William Hayward-Holland
I highly recommend Alisson as a colleague and IT professional. I had the privilege of working alongside Alisson at ClickOn IT London and I can confidently say that his dedication to self-improvement and exceptional customer service skills are unmatched. Alisson's technical expertise is undeniable, but what truly sets him apart is his relentless drive to always improve and stay ahead of the curve. He is a constant learner, always seeking new knowledge and skills to better serve his clients and team members. His self-motivation and willingness to take on challenges has been an inspiration to me and the entire team. Furthermore, Alisson's customer service approach is outstanding. He is always willing to go the extra mile to ensure that his clients are satisfied with the service they receive. He takes the time to understand their needs and tailor his solutions accordingly. He is able to build strong relationships with his clients based on trust, respect and professionalism. In short, Alisson is an invaluable asset to any team, and I am grateful for the opportunity to have worked with him. His dedication to self-improvement and exceptional customer service have left a lasting impact on the company and his clients. I highly recommend him for any role that requires a highly skilled, motivated and customer-centric professional.
William Hayward-Holland
I highly recommend Alisson as a colleague and IT professional. I had the privilege of working alongside Alisson at ClickOn IT London and I can confidently say that his dedication to self-improvement and exceptional customer service skills are unmatched. Alisson's technical expertise is undeniable, but what truly sets him apart is his relentless drive to always improve and stay ahead of the curve. He is a constant learner, always seeking new knowledge and skills to better serve his clients and team members. His self-motivation and willingness to take on challenges has been an inspiration to me and the entire team. Furthermore, Alisson's customer service approach is outstanding. He is always willing to go the extra mile to ensure that his clients are satisfied with the service they receive. He takes the time to understand their needs and tailor his solutions accordingly. He is able to build strong relationships with his clients based on trust, respect and professionalism. In short, Alisson is an invaluable asset to any team, and I am grateful for the opportunity to have worked with him. His dedication to self-improvement and exceptional customer service have left a lasting impact on the company and his clients. I highly recommend him for any role that requires a highly skilled, motivated and customer-centric professional.
Credentials
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Microsoft Technology Associate: Windows Operating System Fundamentals (MTA)
UdemyJul, 2021- Oct, 2024 -
MS-900 Exam Prep: Microsoft 365 Fundamentals Course
UdemyMar, 2021- Oct, 2024 -
CompTIA A+ ce Certification
CompTIAJun, 2017- Oct, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIANov, 2018- Oct, 2024 -
CompTIA Network+ ce Certification
CompTIANov, 2018- Oct, 2024
Experience
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St Catherine's School, Twickenham
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United Kingdom
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Primary and Secondary Education
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1 - 100 Employee
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Network Manager
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Mar 2023 - Present
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Servest UK
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United Kingdom
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Facilities Services
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700 & Above Employee
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Cleaner
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Oct 2017 - Present
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AdEPT Education
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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School Technician
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Dec 2022 - Apr 2023
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ClickOn IT London (CITL)
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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ICT Systems Engineer
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Nov 2021 - Dec 2022
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Colwyn Technologies
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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ICT Technician
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Apr 2021 - Nov 2021
Ensuring the school hardware and software are working as intended. Diagnosing and solving computer issues. Providing remote technical support over the phone or internet. Installing all the applications needed to support the organization. Updating systems when new software is released. Maintaining user accounts and access. Ensuring people can only access the files they have permission to. Document hardware and software changes, revisions and problems. Ensuring the school hardware and software are working as intended. Diagnosing and solving computer issues. Providing remote technical support over the phone or internet. Installing all the applications needed to support the organization. Updating systems when new software is released. Maintaining user accounts and access. Ensuring people can only access the files they have permission to. Document hardware and software changes, revisions and problems.
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The Heathland School
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United Kingdom
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Education Administration Programs
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1 - 100 Employee
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ICT Technician
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Dec 2019 - Mar 2021
Ensuring the school hardware and software are working as intended. Diagnosing and solving computer issues. Providing remote technical support over the phone or internet. Installing all the applications needed to support the organization. Updating systems when new software is released. Maintaining user accounts and access. Ensuring people can only access the files they have permission to. Document hardware and software changes, revisions and problems. Ensuring the school hardware and software are working as intended. Diagnosing and solving computer issues. Providing remote technical support over the phone or internet. Installing all the applications needed to support the organization. Updating systems when new software is released. Maintaining user accounts and access. Ensuring people can only access the files they have permission to. Document hardware and software changes, revisions and problems.
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Junior Technician
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Jul 2018 - Nov 2019
Ensuring the school hardware and software are working as intended. Diagnosing and solving computer issues. Providing remote technical support over the phone or internet. Installing all the applications needed to support the organization. Updating systems when new software is released. Maintaining user accounts and access. Ensuring people can only access the files they have permission to. Document hardware and software changes, revisions and problems. Ensuring the school hardware and software are working as intended. Diagnosing and solving computer issues. Providing remote technical support over the phone or internet. Installing all the applications needed to support the organization. Updating systems when new software is released. Maintaining user accounts and access. Ensuring people can only access the files they have permission to. Document hardware and software changes, revisions and problems.
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Gaia Technologies plc
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Lampton School
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Support Technician
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Nov 2016 - Dec 2016
Shadowed a key member of the IT department, observing their day-to-day work. Would answer phone calls and take note of who came to the office. Helped with making deliveries (laptops, toners, keyboards, disks, chargers and old equipment) Learned how to connect teachers’ tablets to a specific server. Learned how to put a toner into a printer. Gained knowledge of the daily activities of a technician. Shadowed a key member of the IT department, observing their day-to-day work. Would answer phone calls and take note of who came to the office. Helped with making deliveries (laptops, toners, keyboards, disks, chargers and old equipment) Learned how to connect teachers’ tablets to a specific server. Learned how to put a toner into a printer. Gained knowledge of the daily activities of a technician.
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Education
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2016 - 2018
Logic Studio School
BTEC Level 3 National, Information Technology -
2011 - 2016
Springwest Academy
GCSE
Community
