Experience

William Hill Services Bulgaria

• Bulgaria
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Customer Support Advisor- Danish and English

  • Jun 2022 - Present

  • Assist customers with use of company services. • Log technical data for internal and customer-facing systems. • Create tech guides and front-end flows. • Coordinate with different teams to bring solutions to customers. • Assist customers with use of company services. • Log technical data for internal and customer-facing systems. • Create tech guides and front-end flows. • Coordinate with different teams to bring solutions to customers.



99designs

• Freelance Web Designer

  • Nov 2016 - Present

  • Creating attractive branding and website layouts for clients using a combination digital tools. • Working with clients to incorporate further preferences into the finished design. • Creating attractive branding and website layouts for clients using a combination digital tools. • Working with clients to incorporate further preferences into the finished design.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Business Travel Consultant

  • Mar 2018 - Jan 2019

  • Creating and modifying reservations for travel over air, land and sea • Working out the best possible itinerary based on information provided by the customer: dates, locations, budget, preferences. • Supporting business travellers and arrangers throughout each journey. • Liaising between clients and service providers. • Describing and logging technical issues with the platform, as well as following up on solutions. • Logging and disseminating new contact and procedure information. • Providing floor support for new starters in the team. Show less



TELUS International Europe

• Sofia, Bulgaria

• Customer Service Representative

  • Mar 2013 - Dec 2016

  Customer service representative respoWorking with Danish, English, Norwegian, Swedish, and Following up with delivery partners on lost or delayed p Assessing technical issues with received products. Technical support for use of the platform. Providing information resources for the product in quest Translating and updating website content. Logging and disseminating new contact and procedure Providing floor support for new starters in the teamnsible for multiple projects and translations. Show less



Languageservice Tolkebureau

• Denmark

• Freelance Translator/Interpreter

  • 2011 - 2013

  • Translating texts and documents between English, Spanish and Danish. • Translating texts and documents between English, Spanish and Danish.