Alissa Phelan

Rostering and Administration Officer at Qualtime Association Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU

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Credentials

  • Certificate IV in Financial Services (Finance/Mortgage Brokering)
    Institute of Financial Services
    Jan, 2011
    - Nov, 2024
  • Certificate III in Meetings and Events & Certificate II in Hospitality Operations
    Sunshine Coast Institute of TAFE
    Jan, 2006
    - Nov, 2024
  • Year 12 Senior Certificate
    Suncoast Christian College
    Dec, 2005
    - Nov, 2024
  • First Aid and CPR Qualification
    St Johns Total First Aid Solutions
    Nov, 2019
    - Nov, 2024

Experience

  • Qualtime Association Inc.
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Rostering and Administration Officer
      • May 2021 - Present

  • M2 Electrical Pty Ltd
    • Australia
    • Construction
    • 1 - 100 Employee
    • Dispatch Coordinator
      • Jan 2021 - Apr 2021

  • Customer Driven Solutions
    • Australia
    • Business Consulting and Services
    • 1 - 100 Employee
    • Workforce Analyst
      • May 2020 - Jan 2021

      As Workforce Analyst with Customer Driven, I am responsible for ensuring the highest quality schedules are delivered to the clients on time. There is a large data entry component to the role, where accuracy is paramount, an area in which I excel at due to my strong attention to detail skills. As Workforce Analyst with Customer Driven, I am responsible for ensuring the highest quality schedules are delivered to the clients on time. There is a large data entry component to the role, where accuracy is paramount, an area in which I excel at due to my strong attention to detail skills.

  • QSuper
    • Australia
    • Financial Services
    • 200 - 300 Employee
    • Workforce Planner
      • Mar 2014 - Mar 2020

      As a Workforce Planner within the Contact Centre, I was responsible for all rostering and day to day planning. I contributed towards maintaining mandate achievement and performance across all areas, by helping to ensure appropriate staffing levels, and monitoring performance throughout the day.

    • Member Solutions Officer
      • Jan 2012 - Mar 2014

      The role of Member Solutions Officer, involved handling members’ superannuation queries, and providing immediate solutions to their issues first and foremost, along with analysing their accounts for other areas of improvement.

  • Mortgage Choice Paddington
    • Client Manager
      • Sep 2009 - Jan 2012

      My role involved all aspects of support for an award-winning, MPA top 100 Broker. We were a small, extremely hard-working team of three - consisting only of the owner manager as broker, and two support staff. The office was consistently in the top 15 of all Mortgage Choice Franchises for the highest amounts of loans written, making them of the busiest and most recognised in Australia. My role involved all aspects of support for an award-winning, MPA top 100 Broker. We were a small, extremely hard-working team of three - consisting only of the owner manager as broker, and two support staff. The office was consistently in the top 15 of all Mortgage Choice Franchises for the highest amounts of loans written, making them of the busiest and most recognised in Australia.

Community

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