Experience

SmartPak

• United States
• Retail
• 100 - 200 Employee

• Assistant Buyer

  • Mar 2023 - Present

• Merchandising Assistant

  • Apr 2021 - Mar 2023

• Product Specialist II

  • Feb 2019 - Apr 2021

  Detailed orientated, efficient, and thorough in addressing customer concerns and selling products over phone, email, chat, SMS, social media, Q&A’s, and product reviews Effective time management and successful completion of tasks daily while still being flexible and welcome to sudden schedule changes Management, onboarding, and scheduling of new employees to chat and email platforms and supervision of their initial chat shifts with customers Provide new employees with content feedback,… Show more Detailed orientated, efficient, and thorough in addressing customer concerns and selling products over phone, email, chat, SMS, social media, Q&A’s, and product reviews Effective time management and successful completion of tasks daily while still being flexible and welcome to sudden schedule changes Management, onboarding, and scheduling of new employees to chat and email platforms and supervision of their initial chat shifts with customers Provide new employees with content feedback, editorial suggestions, and final approval of email communication to customers Broad knowledge of horse health through ongoing trainings of medical conditions and supplement offerings to support horse’s various nutritional needs Consistently high scoring in email and chat evaluations as well as having top email numbers on a monthly basis Drafts and finalizes equine-related blog posts to be used for website publication and social media promotion

• Product Specialist I

  • Mar 2018 - Jan 2019

• Customer Care Representative

  • Jul 2017 - Feb 2018



Practical Horseman Magazine

• Editorial Intern

  • Jun 2016 - Aug 2016

  Gaithersburg, Maryland, United States Compiled detailed descriptions of new equine related products on the market for use in the magazine Researched the 2016 Olympic equestrians and wrote in-depth articles about their accomplishments Interviewed a member of the equestrian community in preparation to write a column about her achievements Attended a local two-day event for magazine coverage of pre-Olympic competition



Vershire Riding School

• United States
• Veterinary Services

• Assistant Director of Riding

  • May 2015 - Aug 2015

  Vershire, Vermont, United States Taught group riding lessons to children and beginners through deliberate commands and execution techniques Enabled horses to maintain healthy athletic levels through daily riding Cleaned stalls and swept isles of barn to streamline the efficiency of horse maintenance Supervised high school aged campers in the dorm by executing lights-out time, collaborating to complete dorm chores, and dealing with crisis management situations