Admissions Assistant

• May 2023 - Present

Interim Administrative Director

• Jan 2023 - Present

Work in conjunction with the Director of Operations to conduct employee related investigations as needed and in accordance with BBBSNWO policy• Communicates and explains new directives, policies, or procedures to assigned personnel; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale• Streamline office processes and procedures to boost profits and productivity and facilitate continuous improvements.• Analyze internal processes and recommended and implemented procedural or policy changes to improve operations.• Represent work unit at meetings or conferences to serve as liaison for requests or complaints.• Create and implement administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.• Collaborate with other departmental leaders to establish organizational goals, strategic plans and objectives.• Coordinate and manage event-planning logistics, budget administration and team oversight.• Uphold protocol flawlessly in both normal work procedures and at special events.• Deliver comprehensive training to maintain compliance requirements.• Communicate job expectations and trained staff to promote team building and discipline.• Identify and solve problems to enhance management and business direction. Show less

Program Manager

• Feb 2022 - Jan 2023

Collect supporting information from collaborating schools to determine disposition based on eligibility, needs, goals, and/or acceptance for agency services• Work with corporations and schools to develop individualized programs and plan• Facilitate all program functions and group activities based on the designed curriculum• Conduct outreach to volunteers, including site community presentations and partnerships with local businesses and colleges• Coordinate and participate in conferences with school personnel for individual youth as needed• Organized team activities to build camaraderie and foster pleasant workplace culture.• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.• Planned and led team meetings to review business results and communicate new and ongoing priorities.• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.• Rehabilitated group image with strategic use of social media, group partnerships and positive media stories.• Resolved customer inquiries and complaints requiring management-level escalation.• Interviewed prospective employees and provided input to HR on hiring decisions.• Proposed or approved modifications to project plans.• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Show less

Senior Program Specialist

• Jun 2021 - Feb 2022

Contributes to the Program team by providing exceptional customer service to volunteers, youth, and families, to efficiently and effectively enroll, match and support them in the Big Brothers Big Sisters of Northwestern Ohio programs• Delivers quality service; works to facilitate a positive match experience; documents high-quality, professional assessments and notes in the database; and meets or exceeds program goals.• On-site supervision of matches on program days; provide support and additional training to volunteers• Monitor closely for clinical and safety issues that may arise• Intervene and engage parents and provide referrals to appropriate external community resources• Maintain professional records of all supervision contacts• Maintained updated knowledge through continuing education and advanced training.• Developed and updated project plans to document objectives and funding.• Proposed, reviewed and approved modifications to project plans.• Submitted budget estimates, progress reports and cost tracking reports.• Established effective relationships with internal and external customers to maintain smooth business operations. Show less

Student Internship

• May 2021 - Aug 2021

Worked with team members to promote great customer service and pleasant work environment.• Attended and participated in meetings and brainstorming sessions with team members.• Assisted in routine research and special projects to support work of assigned department.• Assisted with event planning, support and execution of virtual and in-person engagements.• Collaborated with and maintained positive rapport with stakeholders, building strong relationships.• Reviewed files, records and other documents to obtain information. Show less

Crew Member

• May 2020 - Jun 2021

Provide excellent customer service and ensure guests are satisfied • Demonstrate multitasking and teamwork skills to complete the task efficiently • Ordered and received supplies to restock beverage items. • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning. • Checked brewing equipment for proper functionality. • Provided customers with product details, coffee blends and preparation descriptions. • Utilized POS system to receive and process customer payments. • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality. • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational. • Supported highest standards of conduct and service to support company reputation. • Addressed and resolved customer concerns to maintain brand loyalty. • Maintained calm demeanor during high-volume periods and special events. • Prepared and served coffee, espresso drinks, blended coffees and teas. Show less

Server

• Jan 2016 - Dec 2020

Displayed multitasking abilities in a high-placed environment • Utilized interpersonal skills to provide customers with excellent service • Adapted well to new and changing items on the menu • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours. • Trained new employees to perform duties. • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages. • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements. • Displayed enthusiasm and knowledge about restaurant's menu and products. • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service. • Operated POS terminals to input orders, split bills and calculate totals. • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Show less