Alissa Garcia
Contact Center Outreach at Mesa Community College- Claim this Profile
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Topline Score
Bio
Credentials
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Exploring Cross-Cultural Communication
University at Albany School of Public HealthSep, 2022- Oct, 2024 -
Social-Behavioral-Educational Researchers
CITI ProgramFeb, 2023- Oct, 2024
Experience
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Mesa Community College
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United States
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Higher Education
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700 & Above Employee
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Contact Center Outreach
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Jul 2023 - Present
- Providing inbound and outbound customer service via telephone, text message, and email, focusing on proactive outreach for admissions, registration, recruitment, and other enrollment processes.- Collecting, inputting, modifying, and verifying student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other relevant systems.- Utilize problem-solving skills and exceptional customer service to overcome barriers to enrollment and assist students in achieving their educational goals. - Collaborate with the team to ensure effective support during peak times of inbound traffic.- Assisting with other enrollment services-related support as needed and performing additional duties as assigned. Show less
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Early College Peer Coach
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May 2022 - Jun 2023
- Extended support and resources to help students adjust academically and socially to the campus community.- Participated in workshops or presentations that supported student success, addressing topics such as study skills, time management, and academic planning.- Actively participated in outreach, recruitment, and on-campus events to promote the organization and engage with prospective students.- Engaged in 1:1 outreach with students through various forms of communication (phone, email, social media, etc.), addressing their concerns and providing personalized support.- Helped manage the department front desk, greeting and welcoming guests in person and over the phone, while directing inquiries to designated departments. Show less
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Mesa Public Schools
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United States
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Education Administration Programs
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700 & Above Employee
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Xplore Program Manager
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Dec 2019 - May 2022
- Planned, organized, and implemented age-appropriate activities for kindergarten through sixth-grade children to support their social and emotional development. - Created and maintained a supportive environment with appropriate materials and learning areas, ensuring a safe and engaging space for children. - Monitored individual students, environment, and playground activities to ensure their well-being and safety at all times. - Maintained regular communication with parents, providing updates on program activities, and child progress, and addressing any concerns or questions. - Performed record-keeping duties, including maintaining attendance records, incident reports, and other documentation as required. Show less
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Education
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2021 - 2023
Mesa Community College
Associate's degree, Psychology -
Skyline High School
High School Diploma
Community
