Experience

Check Off Your List

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Director Of Business Operations

  • May 2021 - Present

• Customer Relationship Manager

  • Jan 2019 - Present

• Social Media and Marketing Assistant

  • Nov 2017 - Present



Alfred Angelo

• Retail Apparel and Fashion
• 100 - 200 Employee

• Retail Customer Service Manager

  • Jun 2012 - Jul 2017

  • Oversaw customer service for all 61 stores, including social media listening and resolution of customer concerns, resulting in a 22% increase in positive and 33% decrease in negative reviews • Worked directly with CEO and Vice President of Retail Operations to design and deliver monthly analysis of retail, wholesale and financial performance in preparation for Board meetings• Managed and mentored 8 high-potential retail managers to develop and disseminate customer service best practices in stores and online• Worked closely with vendors to create and roll-out new customer satisfaction survey that captured ~1000 responses per month and demonstrated satisfaction 20% higher than vendor benchmarks• Led roll-out of new social media listening and response capability recognized by Yelp and partner vendors as cross-industry best practice worthy of replication• Launched novel tuxedo rental partnership including logistics, training, reporting, and promotion Show less

• Store Manager

  • Oct 2007 - Jun 2012

  • Led a top-performing store that generated over $1M revenue annually and grew sales by over 40% • Owned customer experience from product discovery through post-sales service, and implemented best practices that resulted in higher-than-average conversion (75% versus 40%)• One of 7 managers selected across nation to serve as national trainer and liaison between corporate and field• Recruited, trained, and managed staff of up to 15 people• Collaborated with production and merchandising to optimize inventory, sales, and ship dates Show less