Experience

Silentmode Sdn. Bhd.

• Malaysia
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Jan 2023 - Present

  Responsible for responding to customer inquiries via phone, or chat Involve in answering questions, troubleshooting technical issues, and providing assistance with product or service-related concerns Responsible to resolve customer issues in a timely and efficient manner, which may involve investigating the issue, working with other teams within the company, and following up with customers Responsible for documenting all customer interactions, including issues and resolutions Responsible for responding to customer inquiries via phone, or chat Involve in answering questions, troubleshooting technical issues, and providing assistance with product or service-related concerns Responsible to resolve customer issues in a timely and efficient manner, which may involve investigating the issue, working with other teams within the company, and following up with customers Responsible for documenting all customer interactions, including issues and resolutions



Joys Of Mojo Sdn. Bhd.

• Sales Assistant

  • Jun 2022 - Aug 2022

  Provide assistance to customers in finding the perfect glasses that meet their needs and preferences Explain the different types of lenses available and their respective benefits to help customers make informed choices Fit and adjust glasses for customers to ensure they are comfortable and properly aligned with their face Ensure that the spectacle shop always has the right amount of inventory by monitoring stock levels and restocking items as needed Ensure that the store is always clean and organized to create a pleasant shopping experience for customers Show less



JubahSouq

• South Africa

• Store Assistant

  • Mar 2020 - Jul 2020

  Responsible for boutique operation Assisting customer’s needs and providing great customer service experience Responsible for the stocking, cashiering transaction Ensure store’s cleanliness and visual merchandising standards, in order for smooth daily operation Maintain a positive and professional demeanor at all times, even when dealing with challenging customers or situations. Responsible for boutique operation Assisting customer’s needs and providing great customer service experience Responsible for the stocking, cashiering transaction Ensure store’s cleanliness and visual merchandising standards, in order for smooth daily operation Maintain a positive and professional demeanor at all times, even when dealing with challenging customers or situations.