Shared Operations Services Manager

• Jul 2021 - Present

Senior Client Happiness Supervisor

• Jan 2020 - Jul 2021

Client Happiness Supervisor

• Nov 2018 - Jan 2020

Senior Client Happiness Specalist

• Jul 2017 - Nov 2018

Client Happiness Team Member

• Dec 2016 - Jul 2017

Member Advocate

• Jul 2015 - Apr 2016

⋅Assisted in helping individuals find a customized solution by answering questions regarding loan process and offers ⋅Provided excellent customer service by walking applicants through the application process and giving timely updates ⋅Built a supportive and meaningful relationship with members by providing financial resources such as Payoff articles, Payoff blogs, and availability through various mediums (i.e., chat, Zendesk (e-mail), and inbound/outbound calls) ⋅Encouraged non-qualifying members and set honest, realistic goals for future opportunities ⋅Assisted Payments Team via LA Pro with posting, scheduling, reversing, and correcting of payments Show less

Research Assistant to Professor Nicholas Palomares, Ph.D.

• Feb 2015 - Jun 2015

•Disseminated surveys and collect data for research on conversational behaviors and goals between young adults

Senior Resident Advisor (SRA)

• Aug 2013 - Jun 2015

•Supervised and trained a staff of ten Resident Advisors who assisted in the transition of first year college students•Supported and motivated staff members by fostering growth in teamwork, communication, and diversity awareness•Facilitated weekly meetings that provide 360 degree feedback to staff for self-development •Served as a primary responder to crisis situations to ensure the safety of 5,000 residents including responding to resident safety and facilities issues •Closely coordinated with professional staff in 1:1 and group tasks•Co-facilitated Leadership Council meetings and authored a 40 minute workshop on Marketing Transferable Skills •Assisted in campus-wide leadership events such as Decision UC Davis, Preview Day, and Dormal that had attendance of 500-4,000 students Show less

Summer Abroad: At the Crossroads of Gender and Communication

• Jun 2014 - Jul 2014

•Investigated communication and gender differences between the United Kingdom and United States through immersion in London’s culture and history•Explored London through observances of museums, plays, and a research project

Colleges Against Cancer | Relay for Life | Publicity Co-Chair

• Sep 2012 - Sep 2013

•Worked to create and distribute publicity for campus-wide events•Built awareness and provided information to the student body about the overall health and impact of cancer

Resident Advisor (RA)

• Aug 2011 - Jun 2013

•Developed and maintained a healthy community by organizing programs that connected first year students to on-campus resources•Mediated conflicts, increased diversity awareness, assisted in crisis response, and provided visibility in the halls•Mentored new Resident Advisors in their transition into Student Housing •Aided in building staff relations, and continuation of personal, leadership, and diversity growth•Organized approximately 81 educational and social programs for first year students •Oversaw leadership themed community through implementing educational programs and resources Show less