Experience

Shamrock Trading Corporation

• United States
• Truck Transportation
• 500 - 600 Employee

• Corporate Trainer

  • Mar 2023 - Present

  Responsible for coordinating and developing training for various Shamrock Departments. Assists in developing and utilization of the LMS system within these departments. Assists in delivering departmental cross-training. Develop training programs and curriculum and analyze the effectiveness of training. Troubleshoot learning management system problems, identifying issues and recommend solutions in coordination with various departments and LMS administrator. Assist with new hire orientation and onboarding, providing support and conducting evaluations to identify where improvements are needed. Show less



RTS Financial

• United States
• Financial Services
• 500 - 600 Employee

• Training Manager

  • Jul 2019 - Mar 2023

• Corporate Sales Trainer

  • Jul 2019 - Mar 2022

  • Formalize onboarding, training content and schedules for sales associates and managers. • Develop effective training materials utilizing a variety of online resources, in conjunction with the leadership team, marketing, director of training.• Develop continuous sales training programs, including: call coaching, role play initiatives, creating sales processes, lead generation and referrals, prospecting, closing, etc.• Curriculum will include re-training (as necessary), new hire evaluations, supporting corporate training efforts and progress reports to senior management. • Develop continuous education training that meets the needs various sales departments.• Conduct follow-up of completed training to evaluate and measure results; modify programs as needed.• Exemplify the company culture and demonstrate the values of the organization.• Work effectively independently and as a team member.• Stay up with current processes, programs, and sales initiatives to effectively model and coach new and current salespeople. This includes learning the features, advantages, and benefits of company programs and how they impact the customer’s needs.• Train and coach for all cross-selling efforts including but not limited to RTS Financial, RTS Carrier Services, ProTransport, and Ryan Transportation.• Travel to remote offices for new hire and ongoing training. Show less

• Business Development Manager

  • Sep 2016 - Jul 2019

  Source and develop new business opportunitiesBuild and maintain new and current customer relationshipsEffectively present and explain financial products and their intended value to prospective clientsManage and maintain a robust pipeline to achieve monthly sales goalsNegotiate spreads and maximize profitability on all new businessCross-sell multiple solutions to maximize yield, consistent with strategies set by senior managementContinually refine processes to stay in front of customers in relevant industries Show less

• Supervisor

  • Jun 2011 - Sep 2016

  Small client team Supervisor, specializing in new hire training. Assists in day-to-day management of assigned operations team along with direct oversight of your teams’ assigned book of business. Monitors client risk and adherence to establishing purchasing, audit, and collection procedures and efficiencies.

• Account Representative

  • Sep 2009 - Jun 2011

  Managed an assigned portfolio of clients by receiving and processing invoices and other related documentation for completeness and satisfaction of procedures and contractual requirements. Provided clients with daily funding and maintain their clients’ accounts receivable portfolios through collections.



Chrysler Financial

• Customer Service Manager

  • Jan 2007 - Jul 2009

  Responsible for controlling center losses and aged delinquency on a 220,000 account portfolio valued at $2B within the DaimlerChrysler Financial Services (DCFS) Vendor Portfolio Manager and Bridgelink systemsManaged a staff of 34 Customer Service Representatives (CSR's) and Team LeadersMaintained business relations with Retail Credit Managers nationwide, provided feedback on credit decisions and analyzed early risk indicatorsSet goals for Team Leaders utilizing Specific, Measurable, Achievable, Realistic, Timely (SMART) guidelinesEnsured compliance with both corporate and legal collection proceduresResponsible for a $54,000 collection expense budget and saved $2700 through vendor selection and storage auditsVendor management; authorized payments of up to $2,000 to outside vendors and contractors2007 Top Performers Award - top 15% of the Customer Service Managers nationwideTrained Team Leaders and Customer Service Representatives on competency coursesCertified to conduct AON testing to potential new hires and responsible for the interview portion of the job selection processPresented a realignment initiative with senior managers which was implemented company-wide Selected to implement a pilot program for new collections groupPilot position ended and was part of a nationwide realignment to a Late Stage Team Leader Show less

• Late Stage Team Leader

  • Oct 2004 - Jan 2007

  Supervise a team of 10 Customer Service Representatives Responsible for the development, monitoring, and coaching of the team membersComplete monthly, quarterly, and yearly feedback and evaluations to be presented to a validation panel Handle customer relations at an escalated levelPerformed in the top five, out of 200 Team Leaders nationwide (2006)Supports the team to ensure achievement of KPI targets - Right Party Connects, Promises, Outbound Call Volume, etcSubject Matter Expert for Contact Center on Bridgelink Agent AssignmentMember of Kansas City Contact Center Communications Committee (2006-2007)Utilize AS400 mainframe based systems for training and customer account reviews. Show less

• Customer Service Representative

  • Jan 2003 - Oct 2004

  Responsible for the liquidation of retail and lease receivables while maintaining customer relationsConsistently met and exceeded monthly delinquency goals