Experience

Chartered Institute of Credit Management (CICM)

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Learning Co-ordinator

  • May 2007 - Present

  With 18 years experience in providing information and advice on training and qualifications, having worked in private training organisations and Further Education Colleges I am able to use my wealth of knowledge to advise individuals and companies about the qualifications that CICM offers. I joined the CICM in 2007 working in the Learning & Development team promoting CICM qualifications and offering advice and guidance to individuals and companies that are looking to invest in themselves or their staff to gain maximum performance.



SMB College Group

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Customer Services Co-ordinator

  • Feb 2003 - May 2007

  I pro-actively worked to improve the efficiency and quality of Customer Service provided by the College. Monitoring feedback and working in partnership with other teams to ensure information given out by front line staff was relevant and up to date, in turn improving the enquiry and admissions service to ensure maximum funding was received. Also responsible for annual analysis of college competitors, collating information and proposing new ways to market the college offering.Attended public events and school careers evenings to pomote the college and networking.



Anglian Water Services

• United Kingdom
• Utilities
• 700 & Above Employee

• Senior Learning Administrator

  • Feb 1998 - Feb 2003

  Centre Administrator for CABWI, Edexcel and Nottingham Trent University courses, being the first point of contact for awarding bodies and verification visits.Administration and co-ordination of Anglian Water management training and technician courses. Customer liaison, discussing needs and objectives, advising customers regarding attendance of courses.Providing management information monthly to the MD and Customer Account managers