Experience

Act-On Software

• United States
• Software Development
• 200 - 300 Employee

• Implementation Manager

  • May 2021 - Present



NAVEX

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Implementation Manager

  • Mar 2018 - May 2021

  As an Implementation Manager, I managed 40-50 software implementation projects at a time. I worked closely with our customers to deliver and customize online compliance training courseware and provided live training on how to use, manage, and customize the Learning Management System. I served as a main point of contact for customers on a daily basis to set timelines, motivating them to deliver items on time, and set expectations. I clearly communicated project scope and status updates to keep our project on track, while fostering a positive customer experience and relationship. I offered unique solutions and product recommendations to help customers meet their goals, collaborating with various departments such as Sales, Customer Interface, Support and Legal.

• Corporate Recruiter

  • Feb 2017 - Mar 2018

• Contact Center Operations Supervisor

  • Jul 2016 - Feb 2017

  Oversaw a team of more than 10 Bilingual Communication Specialists. Managed timecards and schedule adherence. Conducted interviews for bilingual candidates and facilitated language assessments in multiple languages. Oversaw internal and external translation volume and ensured translation standards were being upheld. Trained newly-hired team members, and provided continuous feedback to team members.

• Senior Communications Specialist

  • Dec 2013 - Jul 2016

  Provided translation training and delivered detailed translation reviews for quality assurance. Translated online reports and client responses. Assisted with training of newly-hired team members. Provided assistance to managing internal and external translation volume.