Alison Umbanhowar, CHSP

Director of Sales - Hyatt Place Bloomington/Normal at McNeill Hotel Company
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Contact Information
us****@****om
(386) 825-5501
Location
Bloomington, Illinois, United States, US

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Credentials

  • Certified Hospitality Sales Professional (CHSP)
    American Hotel & Lodging Association
    Oct, 2022
    - Nov, 2024

Experience

  • McNeill Hotel Company
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director of Sales - Hyatt Place Bloomington/Normal
      • Feb 2021 - Present

      - Managing sales operations for the hotel. - Drafting sales reports for the hotel. - Assisting hotel in meeting sales targets and marketing goals. - Designing and implementing strategic plans to reach sales targets. - Cultivating lasting relationships with clients to grow customer loyalty. - Applying customer service skills to everyday tasks and responsibilities at the hotel. - Using customer service skills to keep guests satisfied with the Hyatt Place brand. - Managing sales operations for the hotel. - Drafting sales reports for the hotel. - Assisting hotel in meeting sales targets and marketing goals. - Designing and implementing strategic plans to reach sales targets. - Cultivating lasting relationships with clients to grow customer loyalty. - Applying customer service skills to everyday tasks and responsibilities at the hotel. - Using customer service skills to keep guests satisfied with the Hyatt Place brand.

  • Crowne Plaza® Hotels & Resorts
    • United States
    • Hospitality
    • 700 & Above Employee
    • Catering Sales Manager
      • Dec 2015 - Mar 2020

      - Assisted the sales department of the hotel to reach sales goals. - Worked with clients directly to promote facility. - Used customer service skills to keep clients satisfied with the Crowne Plaza and IHG brand. - Directly planned and executed events and meetings at the hotel. - Scheduled room blocks for the hotel to cater to the needs of clients. - Worked with sales team to develop sales strategies for the hotel. - Assisted the sales department of the hotel to reach sales goals. - Worked with clients directly to promote facility. - Used customer service skills to keep clients satisfied with the Crowne Plaza and IHG brand. - Directly planned and executed events and meetings at the hotel. - Scheduled room blocks for the hotel to cater to the needs of clients. - Worked with sales team to develop sales strategies for the hotel.

  • Sally Beauty
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Manager
      • Jul 2012 - Feb 2016

      - Assist management in the overall operational and financial success of the store. - Use Customer service skills to produce satisfying experiences for all visitors of the store. - Take part in the training of employees to help them reach all goals and requirements of the company, - Assist management in the overall operational and financial success of the store. - Use Customer service skills to produce satisfying experiences for all visitors of the store. - Take part in the training of employees to help them reach all goals and requirements of the company,

Education

  • University of Illinois at Urbana-Champaign
    Master's degree, Recreation, Sport, and Tourism
    2014 - 2015
  • Eastern Illinois University
    Bachelor's degree, Hospitality Administration/Management
    2008 - 2012

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