Experience

Sensée

• United Kingdom
• Outsourcing/Offshoring
• 200 - 300 Employee

• Photobox Customer Service Agent

  • Oct 2015 - Present

  I am a customer service agent for Photobox dealing with customer enquiries by telephone, live chat and e-mail. I am a customer service agent for Photobox dealing with customer enquiries by telephone, live chat and e-mail.



Take it to the Bridge

• Ivybridge, Devon

• Private Music Teacher, Artist

  • Sep 2011 - Present

  Director and Partner, teaching Pianoforte, handling the advertising and administration and the Tax returns. I have also designed our website, which is now live. My main role is to ensure our business is publicized, researching and contacting clients to host concerts and booking dates. I am also researching publicizing some of our own music on our website and possibly hosting a concert with some Pianists who work with Concert Windows in the United States for a charity later in the year. Director and Partner, teaching Pianoforte, handling the advertising and administration and the Tax returns. I have also designed our website, which is now live. My main role is to ensure our business is publicized, researching and contacting clients to host concerts and booking dates. I am also researching publicizing some of our own music on our website and possibly hosting a concert with some Pianists who work with Concert Windows in the United States for a charity later in the year.



Sensee

• Ivybridge, Devon

• RAC Customer Service Agent

  • Feb 2015 - Jul 2015

  Working from home dealing with RAC Customers calling to discuss their membership. This is a customer focused role which involves dealing with customers queries in connection with their membership and offering upgrades and making direct sales based on their requirements and needs. Working from home dealing with RAC Customers calling to discuss their membership. This is a customer focused role which involves dealing with customers queries in connection with their membership and offering upgrades and making direct sales based on their requirements and needs.



Lyons Davidson Solicitors

• Trainee Defendant Personal injury Litigation Paralegal

  • Apr 2011 - Sep 2011

  Handling Insurance Defendant Litigation up to MOJ stage 2, dealing with incoming correspondence and telephone calls on a deferred authority basis for an insurer client. Handling Insurance Defendant Litigation up to MOJ stage 2, dealing with incoming correspondence and telephone calls on a deferred authority basis for an insurer client.



TORS/Office Angels/Wise Recruitment

• Temporary Agent

  • Aug 2010 - Apr 2011

  Legal Secretary in Family and Commercial Property, Administrator for MENCAP Legal Secretary in Family and Commercial Property, Administrator for MENCAP



University of Plymouth

• Plymouth, United Kingdom

• Administrator

  • Feb 2005 - Aug 2010

  I arranged meetings, collated minutes and agendas, sent papers, organised room bookings and catering. I also managed and co-ordinated diary arrangements, booked and arranged travel. I utilised my skills in audio and copy typing, assisting the PA to the Dean. Whilst I was there, I reorganised the Dean’s Office filing system reducing paperwork held, reorganised and maintained records for HR, staff, jobs, accident and sickness and was an admin assistant to the Project Manager for Post Qualification in Social Work. I helped with audio typing and assistance to a Research Assistant and co-ordinated the recruitment for the Faculty. some of my achievements were: Designed various databases for the Deans Office team and HR, arranged a successful careers fair for students, assisted in the organisation of the Faculty conference and assisted Marketing department Show less



Devon County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrator

  • Nov 2004 - Nov 2004

  Administrator and Receptionist at the Dame Hannah Rodgers School on a short term contract Administrator and Receptionist at the Dame Hannah Rodgers School on a short term contract



Amlin plc

• United Kingdom
• Insurance
• 100 - 200 Employee

• Claims Negotiator

  • Jul 2002 - Apr 2004

  I dealt with motor claims from inception to settlement, handled correspondence from all parties.. My responsibilities included: Adjusting reserves, invoicing and chasing settlement of outstanding money, Identifying personal injury, credit hire and litigation and prepared for court if necessary • Investigated claims, cover and liability, following potential leads to facilitate a response. This was a fast paced environment, where multitasking skills, financial acumen, a high degree of confidentiality requiring an aptitude to think on your feet. My financial authority was £20,000. Some of my achievements were: Assisted trainer on Microsoft Excel and Word with Team and helped the manager with secretarial work Show less



QinetiQ

• United Kingdom
• Defense and Space Manufacturing
• 700 & Above Employee

• Personal Assistant

  • Aug 2001 - Jul 2002

  I was the Personal Assistant and Secretary to Department Head and Group Head in the Metals & Materials Department with four hundred staff. I arranged car hire, meetings, event management and travel arrangements and stationary orders and prepared presentations, prioritised correspondence, expense handling, wrote and created response letters and purchase requisitions. I was responsible for diary arrangements and staff appraisals and I assisted the Project Manager with programme and liaising with internal and external staff My achievements were: Re-organised filing system and set up a procedure for meetings. Show less



Allegis Group and Reed Employment

• Hampshire, UK

• Temporary Agent

  • Apr 2001 - Jul 2002

  I worked for: The Purchasing Manager Personal Assistant/Secretary dealing with orders and correspondence, I was the Secretary for Social Services, Mental Health Department, a Personal Assistant for a Catering and Cleaning Company, arranging meetings and writing letters and a Leasing Company Senior Claims Handler (including PI) with financial authority of £7,000 and other Temporary roles I worked for: The Purchasing Manager Personal Assistant/Secretary dealing with orders and correspondence, I was the Secretary for Social Services, Mental Health Department, a Personal Assistant for a Catering and Cleaning Company, arranging meetings and writing letters and a Leasing Company Senior Claims Handler (including PI) with financial authority of £7,000 and other Temporary roles



Motorcare Services Limited

• Leatherhead, Surrey

• Senior Customer Care Co-ordinator, Complaints Dept

  • Oct 1997 - Apr 2001

  The company provided the approved repairer network for approximately 15 insurers. I handled the day-to-day complaints and correspondence for the company, implementing appropriate action. I had full financial authority with a high degree of competency for this role. During my tenure, I took over as Line Manager when he went off on long term sick and carried out staff supervision, training and referral, progress chasing, audited of repairers and writing reports. I dealt with Customer complaints and Queries on the telephone, in writing and by e-mail, evaluating responsibility, resolved problems and dealing with liability issues and diary management. I co-ordinated between the repairers, engineers, insurers, customers and their representatives, considered compensation, reimbursement of outlay and rectification work if necessary. My main achievements were: Managing the Complaints Department during Team Leaders leave of absence • Creating a spread-sheet for training new members of staff. During my tenure, I was awarded Employee of the Year for outstanding customer service and I was the first individual to be nominated by customers, clients and members of staff. Show less



Women's Royal Army Corps

• Various

• All Arms Staff Clark II

  • Jul 1984 - Oct 1989

  A first aid course and training as an Office Clark - where I qualified third in my class. I assisted in running an office for the Army Dog Training School administrating their courses, then managed the courses for the Territorial Army Arms, extending my experience and qualified for the more senior posts after an examination. I achieved qualification in All Arms Staff Clark III and I was the trouble-shooter in a Training School bringing it up to ISO 2000 standard. A first aid course and training as an Office Clark - where I qualified third in my class. I assisted in running an office for the Army Dog Training School administrating their courses, then managed the courses for the Territorial Army Arms, extending my experience and qualified for the more senior posts after an examination. I achieved qualification in All Arms Staff Clark III and I was the trouble-shooter in a Training School bringing it up to ISO 2000 standard.