Experience

Glasgow Clyde College

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Customer Service Advisor

  • Jul 2018 - Present



Staf

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Event Coordinator

  • Sep 2017 - May 2018

  • Coordinating Learning and Development activity for social workers, senior managers and heads of services through our bespoke training opportunities including Managers Forums, Practitioners Gatherings and Annual Conference • Researching and booking of suitable trainers, venues, logistics and budget management • Creating and sending all training programme invites and manage joining instruction process • Maintaining participant records with details of attendance and reschedule where appropriate • Managing post event evaluation, analysing and summarising feedback for management



Doosan Babcock

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Senior Administrator

  • Jan 2014 - Mar 2017

  I work for the Services area of the business supporting oil and gas and pharmaceutical sectors • Managing electronic diaries for Regional and UK Business Manager • Screening emails, telephone calls and inquiries and directing them as appropriate.• Conference and customer event planning • Arranging and producing complex travel itineraries for teams in the U.K. and overseas• Scheduling meetings including preparation of all meeting documentation, note taking and any other activities as required• Processing site staff overtime • Driving agreed efficiency savings by challenging, negotiating with service providers and avoiding unnecessary spend on travel and office equipment • Actively involved in corporate social responsibility activity within and out with the business

• Resource Co-ordinator

  • Nov 2012 - Jan 2014

  Specialising in the recruitment of directly employed tradesProviding HR support and guidance to line managers on:o recruitment and selection – high volume during outage periods and recruitment process for apprentices o managing redundancieso training and developmento absence management



EDF (UK)

• United Kingdom
• Utilities
• 700 & Above Employee

• Recruitment Co-Ordinator

  • Jun 2012 - Nov 2012

  I worked for one of the Europe’s largest energy companies through the agency Manpower. I work in the Centre of Excellence for Recruitment Services Department based in East Kilbride. •Processing applications in line with business standards •Organising resources to support assessment activities •Arranging interviews with internal and external candidates •Liaising with hiring managers at all stages of recruitment lifecycle •Preparation and issuing of offer letters and contracts to successful candidates •On-boarding requirements – referencing and full security clearance within specified timelines •Arranging medical referrals and associated occupational health needs •Updating in house recruitment systems



Black and Lizars

• Glasgow, United Kingdom

• HR Assistant

  • Jan 2012 - May 2012

  I worked for Scotland’s largest independently owned opticians who have nearly 200 year's experience in delivering outstanding eye care. I supported the Interim HR Manager at Head Office by delivering a comprehensive HR Service to the business on a full range of HR activities including: •Managing all recruitment and selection administration, including preparing and posting job adverts, on internal job register and job boards and working with recruitment agencies •Short listing candidates •Organising interviews •Liaising with applicants and line managers throughout the whole recruitment process •Managing the new joiner process from offer letter, contract, full reference checking through to joining instructions •Maintaining spreadsheet on tracking applicant numbers and costs •Monitoring recommend a friend as an employee scheme and ensure payment paid in line with policy •Dealing with adhoc CV’s and applications •Handling maternity, paternity, adoption and parental leave processes and queries •Developing HR filing systems •Producing metric reports to allow management analysis •Maintaining and monitoring employee benefit schemes with providers updating with leavers and new starts •Advising managers and employees regarding leave management and benefit administration, HR procedures and policies within the specified guidelines •Processing monthly payroll amendments including new starts, leavers, promotions and secondments •Responsible for recording all sickness, absence and holidays on HR system •Contributed to the development of HR policies and procedures



CapQuest

• Glasgow, United Kingdom

• HR Administrator

  • Oct 2011 - Feb 2012

  CapQuest is one of the most successful debt recovery companies in the UK. CapQuest had a large recruitment drive increasing their Glasgow headcount. I worked along side the HR Manager and wassupported by the HR function in Head office. •End to end recruitment including advertising jobs on job boards and working with recruitment agencies •Introduced a new recruitment log spreadsheet that all sites share •Updating HR spreadsheet with all incoming CV’s and arranging interviews •Participating in Collection Associate Interviews •Accountable for all credit, URU, Bank of England and criminal record checks •Carrying out 5 years of reference checks •Ensure all employee files are completed by the four week deadline •Sending contracts of employment to all new starts •Inputing all new starters on the HR database and calculating holiday entitlement •Accountable for ensuring there are two proofs of address and two proofs of the right to work in the UK for all new starters. •Organising induction, training and start dates •Identifying training needs by analysing collectors one to ones and arranging appropriate training •Involved in a coaching workshop on interview skills that was rolled out to Team Leaders •Assisting HR Manager in general HR duties including disciplinary, grievance procedures and attendance reviews •Responsible for ensuring all overtime payments are processed by payroll cut off and the correct overtime rate is paid •Responsible for ensuring all new starters bank details are on the payroll system and the correct salary is processed •Accountable for ensuring we have completed P45/46 for all new employees. •Weekly meetings with all Team Leaders to discuss any outstanding HR documents •Weekly meetings with the Collections Director to discuss recruitment updates and recruitment needs.



Erskine Veterans Charity

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• HR Administrator

  • Jul 2011 - Sep 2011

  Erskine is the leading care provider in Scotland for ex-service men and women. •Responsible for the recruitment administration process for the organisation •Preparing contracts, offer letters, reference and disclosure requests •Liaising with care home managers for me to organise interviews, induction, training and start dates •Weekly meetings with All Line Managers to update them on recruitment update •Conducted all exit interviews for leavers •Responsible for creating and issuing new starters with security pass and ID cards •Responsible for deactivating security passes •Advertising vacancies •Updating Opera HR system •Responsible for all amendments to terms and conditions for all staff



All Staff Ltd.

• Glasgow

• Temporary HR Administration and Reception positions

  • Apr 2011 - Jul 2011



West Dunbartonshire Community and Volunteering Services (CVS)

• Dunbartonshire

• Volunteering Advisor

  • Sep 2004 - Mar 2011

  •Providing a volunteering brokerage service including •Arranging interviews and meetings – diary management •Interviewing volunteers and assessing suitability for roles by matching volunteering opportunities suited to individual’s skills, interests and ambitions •Volunteer recruitment administration •Liaising with managers to ensure volunteer profiles are accurate and advertise positions •Mentoring, induction and orientation of new junior members of staff and office volunteers •Building relationships with referral agencies who direct individuals interested in volunteering Co-ordinating awards ceremonies and team events •Organising events and sessions activity ensuring accurate material and props •Hosting and presenting at events •Delivered The Work Drive project a programme for families aiming to sustain employment •Organised, managed and booked free driving lessons •Booked and delivered theory test training sessions •Encouraging, developing and organising volunteering opportunities for young people •Carrying out sector based research for local social economy organisations •Carried out a feasibility study into the need for a befriending service •Designed and conducted a survey •Produced a fully comprehensive report on results from survey - used to support a successful funding application March 2006 –March 2009 - Youth Development Advisor / Research and Communications Officer (joint post) April 2005-March 2006 - Research and Communications Officer September 2004 – March 2005 - Befriending Development Officer (Graduate work placement)