Alison Rennie

Customer Engagement and HR Director at Smeg UK Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Oxford Area
Skills

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Credentials

  • Assoc CIPD
    CIPD
    Jul, 2015
    - Nov, 2024

Experience

  • Smeg UK Ltd.
    • United Kingdom
    • Wholesale
    • 1 - 100 Employee
    • Customer Engagement and HR Director
      • Jan 2021 - Present

      I’m addition to my HR role I oversee the Customer Engagement team which looks after Sales Fulfilment and Customer Service after sales provision.Our passion is to provide great service to maximise the customer journey for Smeg consumers and retailers.

    • HR Director
      • Oct 2015 - Dec 2020

      I am responsible for the HR strategy with a small team at Smeg UK. This includes Employee engagement and staff retention.I ensure GDPR regulations are followed and keep HR policies and staff handbook current and within UK employment law guidelines.In 2020 we launched a formal employee well-being programme working with Workplace Wellbeing. In 2021 we have been working with Richerfit.

    • H.R. Manager
      • Apr 2014 - Sep 2015

      Looking after all aspects of H.R. including:*Recruitment - The full process including job specification, advertising, assisting with interviews and follow up administration*Full Induction process for new starters*Training provision - Sourcing courses and/or in-house development programmes, ensuring that we keep within budget restraints*Employee Benefits - Pension, Death in Service, Income Protection, Healthcare*Disciplinary process and procedures - Assisting managers to ensure that we keep within current U.K. legislation.*Being available as a support network to staff*System maintenance on Sage Personnel System*Monitoring absence levels and providing reports to the management teamI am also involved in Charity work that Smeg (UK) gets involved with each year. We currently work closely with Action Medical Research on a national level, and we often get involved at local level as well.

  • Smeg (UK) Ltd
    • Customer Relations Manager
      • May 2010 - Apr 2014

      * *

  • Bookpoint Ltd
    • Customer Services Director
      • Nov 1989 - Oct 2009

      Book Distribution Company - Owned by the Hachette Livre GroupI looked after Publisher Services which included looking after new clients coming into the business. I worked closely with I.T., warehouse and other departments to ensure a smooth transition.I worked closely with existing publisher clients and met with them on a regular basis to discuss forward planning for both their business and the resulting work for Bookpoint.I was part of a Senior Management team that looked after all areas of the business with regards to recruitment, team performance, mentoring managers & supervisors, systems and budgets.I was part of a team that helped to bring ISO 9001 into the company. I was also a system super user and formed part of a group of people that tested new programmes prior to go live.During my time at Bookpoint I looked after the following teams (approx 60 employees) with Managers and Supervisors reporting in to me.Customer Service - UK/Export Customer Service - Direct SalesTelesalesPublisher ServicesStock ControlReturns and ancillary departmentReception and Post room

Education

  • Abingdon & Witney College
    H.R. - Diploma in H.R. Practice - L3, Assoc CIPD
    2014 - 2015
  • Didcot Girls School
    -
  • Stephen Freeman School
    -

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