Experience

Bionix®

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Mar 2021 - Present



Aon Hewitt

• Associate Consultant/Project Manager

  • Aug 2008 - Jun 2020

  Lead multiple work streams - manage cross program interdependencies. Provide both strategic and tactical guidance to client and team. Develop implementation plans. Determine priorities and timing of work. Hire, orient, train and manage team. Ensure quality of team output. Identify areas of opportunity inside existing clients. Manage financial budgets across multiple projects including vendor costs. Lead multiple work streams - manage cross program interdependencies. Provide both strategic and tactical guidance to client and team. Develop implementation plans. Determine priorities and timing of work. Hire, orient, train and manage team. Ensure quality of team output. Identify areas of opportunity inside existing clients. Manage financial budgets across multiple projects including vendor costs.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Operations Leader

  • Aug 2005 - Jul 2008

  Provide leadership to both external and internal clients. Lead, motivate and train more than thirty Associate-level employees in an eight-state region. Effectively communicate with clients, vendors, company executives and employees. Establish and sustain effective relationships with employees in order to foster an environment where teamwork and innovation are used to drive results. Manage staffing and training needs for territory to ensure work coverage. Hire, coach, and manage and develop a team Provide team members with performance feedback on an ongoing basis through an annual performance appraisal process. Show less

• Project Manager

  • Mar 2002 - Jul 2005

  Responsible for managing the hiring process between Aon and four Fortune 500 clients: Abbott Labs, DaimlerChrysler, ADT/Tyco and Rolls Royce. Acted as the central client contact, strategic planner, and hiring process facilitator for clients. Developed process improvements; to ensure service, quality and profitability exceeded the clients' needs and expectations.



Hart

• United States
• Advertising Services
• 1 - 100 Employee

• Account Coordinator, Public Relations Coordinator

  • Jun 2001 - Mar 2002