Experience

Home Instead Australia

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Care Service Manager

  • Mar 2021 - Present



Queensland Department of Education

• Australia
• Government Administration
• 700 & Above Employee

• Administrative Officer

  • Sep 2020 - Mar 2021

  Improving processes and procedures for administration front and back offices.Streamlining enrolment process from enquiry through to student commencing. Taking on enquiries and complaints from stakeholders and seeing through to fruition.Training and basic IT/Microsoft Office support to coworkers.



Vacenti Aged Care

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Client Relations Coordinator

  • Apr 2019 - Sep 2020

• Admissions Coordinator

  • Feb 2018 - Apr 2019



Bolton Clarke

• Hospitals and Health Care
• 700 & Above Employee

• Admissions Officer

  • Feb 2017 - Feb 2018

  Stretching my skills base and time management for all aspects of Retirement Living across nearly 30 sites.



Queensland Department of Education

• Australia
• Government Administration
• 700 & Above Employee

• Special Education Support Worker

  • Jan 2012 - Feb 2017

  Enjoying the fast paced environment which puts my abilities managing multiple priorities to ensure successful outcomes.• Prep to Year 6 - focusing on the needs for students requiring extra support.• Multifaceted approaches - One on one and small groups for focused teaching. • Resourcing - Sourcing and creating resources for myself and co-workers.• Variation of Curriculum - Manipulate and adapt the way we introduce and teach learning to cater to student’s needs. Intellectually and physically.• Adapt rapidly - Assess situations quickly and respond appropriately to keep students and staff safe.• Stakeholder Liaising - Provide suitable feedback to peers, parents and teachers on students.• OneSchool utilisation - as a source of information on students and to ensure data is current• Interim PA to Head of support services.• Production of the staff handbook.• Entry of new enrolments onto the OneSchool system.



Holy Spirit Care Services

• Event & Fundraising Co-Ordinator

  • Jun 2004 - May 2015

  Longevity and strong community connections meant I could confidentially liaise with people on varying levels from many backgrounds.• Event organiser of annual Charity Golf Day - exceeding expectations and targets. A whole process position from budget, identifying key stakeholders for sponsorship and participation to handling payments, donations and prizes, on the day running and post event follow up.• Tracking of mandatory HR compliance - over 200 staff at multiple sites. This included tracking police certificates, mandatory compliance for housekeepers, nurses, maintenance, food services and admin staff.• Grants for funding from multiple sources - Organising quotes, grant applications and references. Acquittal documentation and media coverage.• Sales Support for Retirement Village – Website management of enquiries, in person tours of the apartments and PID explanation ensured and end to end process for prospective residents.• Company website management – self-taught WordPress skills to update website for multiple sites, allocating enquiries, contacts and donors. • Newsletter and Appeals - document creation (web and hard copy) and upkeep of mail out database.• Donor Processing - Receipting of donations and record keeping of donor giving trends.• Resident and family liaising for departed residents.



Energex Retail

• Contracts Co-Ordinator

  • 1999 - 2003

  A position created specifically for this project gave me invaluable knowledge in database creation and management.• Broker Liaising and Contract Co-Ordination for FRC (Full Retail Contestability) in NSW and Victoria.• Creation and maintaining MS Access database for contract data.