Lead Quality Assurance Analyst (QA)/Subject Matter Expert (SME)

• Dec 2017 - Apr 2023

As the Lead Quality Assurance Analyst and Subject Matter Expert, I have been responsible for leading and directing project milestones. I have played a crucial role in ensuring thorough test coverage by crafting precise acceptance criteria and translating them into comprehensive test cases. One of my key responsibilities has been orchestrating the creation, execution, and maintenance of manual Test Plans for web apps and microservices. This has involved actively participating in engineering… Show more As the Lead Quality Assurance Analyst and Subject Matter Expert, I have been responsible for leading and directing project milestones. I have played a crucial role in ensuring thorough test coverage by crafting precise acceptance criteria and translating them into comprehensive test cases. One of my key responsibilities has been orchestrating the creation, execution, and maintenance of manual Test Plans for web apps and microservices. This has involved actively participating in engineering design reviews for product development, providing valuable insights, and contributing to robust solutions. My accomplishments within this role are following: • Fostered professional expertise and growth of team by mentoring and training fellow QA professionals. • Executed automated end-to-end regression suites in Katalon, streamlining testing processes and maximizing efficiency. • Facilitated testing and deployment of applications through pipeline to production, attaining smooth/error-free transition. • Gathered and presented valuable test result metrics for deployments, enabling data-driven decision-making and enhancing overall product quality.

Embedded Quality Assurance Analyst

• Feb 2016 - Apr 2023

As an Embedded Quality Assurance Analyst, I have collaborated closely with an agile development team to reposition the testing process to the early stages of the Software Development Life Cycle (SDLC). By formulating and implementing an innovative test strategy during the design phase of projects, I have ensured that testing becomes an integral part of the development process. In this role, I have actively contributed to full SCRUM practices, including daily stand-up meetings, planning… Show more As an Embedded Quality Assurance Analyst, I have collaborated closely with an agile development team to reposition the testing process to the early stages of the Software Development Life Cycle (SDLC). By formulating and implementing an innovative test strategy during the design phase of projects, I have ensured that testing becomes an integral part of the development process. In this role, I have actively contributed to full SCRUM practices, including daily stand-up meetings, planning sessions, grooming sessions, and retrospectives. I have also been involved in product design evaluation, providing valuable insights to enhance the quality of the software. A significant portion of my responsibilities has revolved around developing comprehensive test cases for manual testing across all applications managed by the team. This has involved meticulous planning and attention to detail to ensure effective test coverage. A section of my key contributions include: • Facilitated end-to-end execution of all test cases by formulating test plans. • Orchestrated scheduling and deployment of applications to production on a weekly basis. • Implemented robust quality assurance practices within the Continuous Integration (CI) framework, enforcing mandatory code reviews and QA testing for each pull request before integration into the master branch.

Member Service Representative, Account Services

• Mar 2014 - Dec 2015

Bank Teller

• Aug 2010 - Mar 2014

Quality Assurance and Testing Manager

• 2000 - 2006

As a Quality Assurance/Testing Manager at SmartCOP, I was responsible for developing and implementing a streamlined QA process and workflow for the team. My objective was to ensure efficient testing practices and improve overall product quality. One of my key contributions was creating, implementing, and providing comprehensive training on an internal defect tracker. This equipped employees with the necessary tools for efficient issue management, enabling effective tracking and resolution of… Show more As a Quality Assurance/Testing Manager at SmartCOP, I was responsible for developing and implementing a streamlined QA process and workflow for the team. My objective was to ensure efficient testing practices and improve overall product quality. One of my key contributions was creating, implementing, and providing comprehensive training on an internal defect tracker. This equipped employees with the necessary tools for efficient issue management, enabling effective tracking and resolution of defects throughout the development lifecycle. In addition, I led the seamless coordination of software releases by fostering collaboration among programmers, project managers, technical writers, and installation teams. By facilitating effective communication and alignment across various teams, I ensured successful and timely software deployments. Another significant aspect of my role was assisting in the recruitment and hiring process of the QA team. By identifying and acquiring top talent, I contributed to building a skilled and dedicated team capable of delivering high-quality results. My achievements are as follows: • Reduced time to market and enhanced overall product quality by strategically prioritizing product features and defects. • Oversaw and mentored a dedicated 4-person team, nurturing individual growth and productivity. • Maintained a professional and efficient workflow within a rapid development environment, while adapting to dynamic changes and driving successful project execution. Show less As a Quality Assurance/Testing Manager at SmartCOP, I was responsible for developing and implementing a streamlined QA process and workflow for the team. My objective was to ensure efficient testing practices and improve overall product quality. One of my key contributions was creating, implementing, and providing comprehensive training on an internal defect tracker. This equipped employees with the necessary tools for efficient issue management, enabling effective tracking and resolution of… Show more As a Quality Assurance/Testing Manager at SmartCOP, I was responsible for developing and implementing a streamlined QA process and workflow for the team. My objective was to ensure efficient testing practices and improve overall product quality. One of my key contributions was creating, implementing, and providing comprehensive training on an internal defect tracker. This equipped employees with the necessary tools for efficient issue management, enabling effective tracking and resolution of defects throughout the development lifecycle. In addition, I led the seamless coordination of software releases by fostering collaboration among programmers, project managers, technical writers, and installation teams. By facilitating effective communication and alignment across various teams, I ensured successful and timely software deployments. Another significant aspect of my role was assisting in the recruitment and hiring process of the QA team. By identifying and acquiring top talent, I contributed to building a skilled and dedicated team capable of delivering high-quality results. My achievements are as follows: • Reduced time to market and enhanced overall product quality by strategically prioritizing product features and defects. • Oversaw and mentored a dedicated 4-person team, nurturing individual growth and productivity. • Maintained a professional and efficient workflow within a rapid development environment, while adapting to dynamic changes and driving successful project execution. Show less

Tax Programmer

• 1999 - 2000

During my tenure as a Tax Programmer at CPA Software, I had the opportunity to conceptualize and develop a cutting-edge, multi-user corporate tax product. Additionally, I played a key role in the successful implementation of an internal defect tracker system. By creating and implementing this system, I facilitated efficient tracking of product defects and ensured seamless integration of programming solutions. This helped the team effectively manage and resolve issues, resulting in a… Show more During my tenure as a Tax Programmer at CPA Software, I had the opportunity to conceptualize and develop a cutting-edge, multi-user corporate tax product. Additionally, I played a key role in the successful implementation of an internal defect tracker system. By creating and implementing this system, I facilitated efficient tracking of product defects and ensured seamless integration of programming solutions. This helped the team effectively manage and resolve issues, resulting in a higher-quality product. Furthermore, I contributed to enhancing the overall productivity and effectiveness of the tax team through my exceptional documentation, organizational, and communication skills. Show less During my tenure as a Tax Programmer at CPA Software, I had the opportunity to conceptualize and develop a cutting-edge, multi-user corporate tax product. Additionally, I played a key role in the successful implementation of an internal defect tracker system. By creating and implementing this system, I facilitated efficient tracking of product defects and ensured seamless integration of programming solutions. This helped the team effectively manage and resolve issues, resulting in a… Show more During my tenure as a Tax Programmer at CPA Software, I had the opportunity to conceptualize and develop a cutting-edge, multi-user corporate tax product. Additionally, I played a key role in the successful implementation of an internal defect tracker system. By creating and implementing this system, I facilitated efficient tracking of product defects and ensured seamless integration of programming solutions. This helped the team effectively manage and resolve issues, resulting in a higher-quality product. Furthermore, I contributed to enhancing the overall productivity and effectiveness of the tax team through my exceptional documentation, organizational, and communication skills. Show less

System Engineer

• 1997 - 1999

During my time over here, I had the opportunity to spearhead a timecard project, showcasing exceptional leadership and technical acumen. In this role, I served as the Backup Team Leader and Technical Leader, providing guidance and expertise to ensure the successful completion of the project. One of my primary responsibilities was to gather, analyze, and document system requirements. By meticulously understanding the project needs, I ensured a comprehensive understanding of the desired… Show more During my time over here, I had the opportunity to spearhead a timecard project, showcasing exceptional leadership and technical acumen. In this role, I served as the Backup Team Leader and Technical Leader, providing guidance and expertise to ensure the successful completion of the project. One of my primary responsibilities was to gather, analyze, and document system requirements. By meticulously understanding the project needs, I ensured a comprehensive understanding of the desired outcome. Additionally, I generated precise design specifications that were tailored to meet customer requirements. This involved translating the system requirements into actionable design elements, setting the stage for successful implementation. Following are my major contributions for this role: • Addressed and resolved all trouble calls related to system to ensure uninterrupted operations. • Led end-to-end design, development, and dynamic presentation of the problem report tracking system, a critical tool embraced by the Air Force Customer to streamline integration testing processes. Show less During my time over here, I had the opportunity to spearhead a timecard project, showcasing exceptional leadership and technical acumen. In this role, I served as the Backup Team Leader and Technical Leader, providing guidance and expertise to ensure the successful completion of the project. One of my primary responsibilities was to gather, analyze, and document system requirements. By meticulously understanding the project needs, I ensured a comprehensive understanding of the desired… Show more During my time over here, I had the opportunity to spearhead a timecard project, showcasing exceptional leadership and technical acumen. In this role, I served as the Backup Team Leader and Technical Leader, providing guidance and expertise to ensure the successful completion of the project. One of my primary responsibilities was to gather, analyze, and document system requirements. By meticulously understanding the project needs, I ensured a comprehensive understanding of the desired outcome. Additionally, I generated precise design specifications that were tailored to meet customer requirements. This involved translating the system requirements into actionable design elements, setting the stage for successful implementation. Following are my major contributions for this role: • Addressed and resolved all trouble calls related to system to ensure uninterrupted operations. • Led end-to-end design, development, and dynamic presentation of the problem report tracking system, a critical tool embraced by the Air Force Customer to streamline integration testing processes. Show less