Technical Sales Advisor

• Mar 2020 - Present

Business Development Manager

• Sep 2018 - Feb 2020

Customer Sales Advisor

• May 2016 - Sep 2018

-Currently studying to sit my second exam to achieve my APA -Maintaining a strong level of compliance and customer understanding, learning how to communicate with customers-Dealing with other teams and forming solid working relationships with teammates and managers alike to generate the best service for the customer-Carrying out sales, and staying on targets, while also multitasking to the best of my ability-Supplying customers with the best possible experience, dealing politely and quickly with any concerns or requests while also following company procedures-Logging complaints, when necessary, on behalf of the customer. Trying at the first point of contact to sort the problem-Following the media feedback to anticipate the conversations with customers Show less

Complaints Handler

• Jan 2018 - Aug 2018

Sales Assistant

• Dec 2015 - Mar 2016

-Customer relations with regular customers as well as new customers in the hopes that they will return. -Serving multiple customers in a short period of time. -Representing the store in a professional manner. -Operating the till and accurately completing the cash transactions. -Working as part of a team with everyone on the shop floor. -Deal with shop documents, including some invoices and completing the relevant paperwork. -Maintaining some shop equipment by performing checks (i.e. temperature checks, freezer checks) -Maintaining stocks regularly to ensure supply is maintained, replenishing as necessary -Ensure front of shop was clean and tidy each day, performing general housekeeping -Dealing with some shop documentation, such as signing invoices and ensure to fill out the necessary paperwork -Providing technical support with the maintenance and updating of the machinery within the shop (i.e. visa card machines, till machines and lotto machines) -Providing management with assistance in their tasks and communicate directly with management each day to supply the best service to each customer -Supervise new colleagues, supplying instruction and consultation as required Show less

Sales Assistant

• Dec 2013 - May 2015

When working on the shop floor my duties consisted of: -Supplying a friendly and polite customer service, responding quickly and resourcefully to customer requests or concerns while following company procedures. -Representing the store in a professional manner. -Developing a relationship with the customer to understand and ensure they found everything they were looking for. -Serving multiple customers in a short period of time. -Operating the till and accurately completing cash register transactions. -Working as part of a team to ensure we met targets set by our management team each morning and to give our customers the best possible experience during their time within the shop. -Dealing with customer problems, I was willing to assess the situation and do my best to resolve the issue to ensure a happy customer. When working in the stock room, my duties included: -Carrying out re-merchandising, display and price down duties. -Receiving and sorting store deliveries, including accurately putting away stock relative to their product number. Working in retail, I was able to keep up with the fast pace and pressure within the shop, whether I am on the shop floor or in the stockroom and complete tasks to the best of my ability during my shift. I have learnt how to prioritize my tasks accordingly. I helped my colleagues and worked as part of a team where we encouraged each other to preform to the best of our ability. -Providing customers and fellow staff with assistance when necessary -Carrying out re-merchandising, display and price down duties -Following safety and housekeeping standards expected of me on the shop floor and warehouse, and notifying management with these standards are not being met -Supplying customers with the best possible experience, dealing politely and quickly with any concerns or requests while also following company procedures -Prioritize my numerous tasks accordingly and ensuring their completion on time and within schedule Show less