Experience

Frontier LAMB

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Leadership Consultant

  • May 2018 - Present

  Frontier are a small but highly successful management consultancy - our aim is to support our clients to build leadership capability which in turn will deliver business results and growth.Our service is particularly suited to medium to large international businesses in a wide range of sectors.Whilst we’re highly experienced, with a wealth of both industry and consultancy experience, what really sets us apart is the way we work. We believe that successful consultancy requires a different and more inclusive approach, based on sustained relationships and shared responsibility. We believe in acting as true business partners and supporting leaders and businesses to be the best they can be



Heartstyles - Personal development, business growth

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Consultant, Facilitator & Coach

  • Dec 2017 - Present

  We don't tell people who they are.....instead we show them what they can be. When individuals become their best selves and strengthen their character, organisations flourish. We offer a clear, practical and measurable path for making it happen through Culture, Leadership and Team development, changing the world one heart at a time. We don't tell people who they are.....instead we show them what they can be. When individuals become their best selves and strengthen their character, organisations flourish. We offer a clear, practical and measurable path for making it happen through Culture, Leadership and Team development, changing the world one heart at a time.



Lead Forensics

• United Kingdom
• Software Development
• 700 & Above Employee

• Global Head of Talent and Culture

  • Mar 2017 - Dec 2017



Fitness First UK

• United Kingdom
• Wellness and Fitness Services
• 200 - 300 Employee

• Global Head of Learning & Development

  • Feb 2015 - Dec 2016

  Fitness First is one of the world’s leading privately owned health and fitness club operator with 400+ clubs across 16 countries, global workforce of c13,000 and c£650m turnover.• Developed, realigned and implemented the Global L&D strategy across 16 countries • Led global L&D, comms and engagement projects to support a global rebrand programme• Introduced social learning technology and a blended learning approach improving learning effectiveness and driving efficiencies• Leading and building capability of a global team of over 30 experts through 4 Heads of L&D, plus management of external suppliers.

• Head of Resourcing and Development

  • Nov 2012 - Jan 2015

  Accountable for developing and delivering the resourcing, talent and development strategy for c2500 people across 80 sites. • Managed the design and implementation of a Global rebrand culture change and engagement programme. Employee engagement scores increased from Best Companies ‘One to Watch’ to a 2* Company • Led a management capability shift, redesigning the talent development lifecycle (competency framework, attraction and resourcing approach, assessment and development process and talent management approach). Reduced turnover from 25% to 10%• Led L&D projects from conception and design to implementation – e.g. new service approach and management development programmes• Led 15 team members across roles in L&D, Talent, Resourcing & Contact Centre

• Global Learning and Development Project Manager

  • Apr 2011 - Oct 2012

  Project managed the design and rollout of a new Global Career development framework & L&D programmes for all levels (stakeholder consultation, design and deployment to 16 countries). Employee turnover reduced by 68% and employee engagement increased by over 30% leading to Best Companies 2* rated company.



HR Contracts

• L&D Consultant

  • Jun 2010 - Apr 2011

  • L&D Consultant (John Lewis) – readiness/training of teams in a new Contact Centre • Senior HR Advisor (NCC Group) – managed full resourcing function• Account Manager (Accident Exchange) – managed 70 accounts (Accident referrals) • L&D Consultant (John Lewis) – readiness/training of teams in a new Contact Centre • Senior HR Advisor (NCC Group) – managed full resourcing function• Account Manager (Accident Exchange) – managed 70 accounts (Accident referrals)



Accident Exchange

• Automotive
• 1 - 100 Employee

• Customer Projects and L&D Manager

  • Jan 2008 - Mar 2010

  • Led a new initiative to improve the customer experience - facilitated engagement and ideas workshops with all staff; agreed and executed key projects to deliver service improvements• Set up and led Customer Care team (6FTE) to manage regulated customer complaints • Led assessment of Team Leader capability and the design of Development Programme

• HR Assistant & Internal Communications Coordinator

  • Mar 2006 - Jan 2008

  • Operational HR through rapid growth (250 – 850 employees) • Designed, set up and managed all Internal Communications channels



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Commercial Store Manager and Graduate Programme

  • Sep 2003 - Jan 2005

  • Commercial Manager (Croydon) leading 3 Section Managers; £13m turnover p.a.• Store Manager (Orpington) leading 5 Section Managers; £12m turnover p.a.• Completed the Graduate Store Management Training Programme • Commercial Manager (Croydon) leading 3 Section Managers; £13m turnover p.a.• Store Manager (Orpington) leading 5 Section Managers; £12m turnover p.a.• Completed the Graduate Store Management Training Programme