Experience

AJ Lakes Consultancy & Training Academy

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Managing Director

  • Aug 2017 - Present

  AJ Lakes Consultancy & AJ Lakes Training Academy, helping hospitality and tourism businesses develop and grow. www.ajlakes.com AJ Lakes Consultancy & AJ Lakes Training Academy, helping hospitality and tourism businesses develop and grow. www.ajlakes.com



AJ Lakes

• Interim Training & Development

  • Mar 2017 - Aug 2017

  Training & Business Development for new business Training & Business Development for new business



Lindeth Howe Country House Hotel & Restaurant

• Hotel General Manager

  • Mar 2000 - Feb 2017

  * A.A. 4 star 79%; 2 Rosettes * 35 Bedrooms including 2 suites* Responsible for day-to-day operation of 'Hotel Business' to agreed standards* Busy function and wedding business* Personnel* Operational Standards* Business Targets, Budget Setting and Control* Sales & Marketing including Revenue Management* Maintenance* Statutory/External Relations * A.A. 4 star 79%; 2 Rosettes * 35 Bedrooms including 2 suites* Responsible for day-to-day operation of 'Hotel Business' to agreed standards* Busy function and wedding business* Personnel* Operational Standards* Business Targets, Budget Setting and Control* Sales & Marketing including Revenue Management* Maintenance* Statutory/External Relations



Crown Hotel

• Temporary Operations Manager

  • Dec 1999 - Mar 2000

  * A.A 3 Star* 37 bedrooms large Leisure Club, Function and conference business* Responsible for the day to day running of the business to agreed standards* Training and Development* Assist Proprietor in the Recruitment of General Hotel Manager.Achievements:- Completed the goals and objectives in less timescale. * A.A 3 Star* 37 bedrooms large Leisure Club, Function and conference business* Responsible for the day to day running of the business to agreed standards* Training and Development* Assist Proprietor in the Recruitment of General Hotel Manager.Achievements:- Completed the goals and objectives in less timescale.



Linthwaite House

• Hotel General Manager

  • May 1999 - Nov 1999

  * A.A 3 star, 2 Rosettes* 26 Bedrooms* Function Business up to 50 covers* Responsible for staff training and development* Responsible for day to day operation* Maintain high levels of service and customer care* Worked with senior management to hold budget meetings * A.A 3 star, 2 Rosettes* 26 Bedrooms* Function Business up to 50 covers* Responsible for staff training and development* Responsible for day to day operation* Maintain high levels of service and customer care* Worked with senior management to hold budget meetings



Kirkstone Foot Country House Hotel

• Hotel General Manager / Joint Licensee

  • Jun 1994 - May 1999

  * A.A. 3 star* 15 Hotel bedrooms, 17 self-catering apartments and cottages* 60 cover Dining Room* Personnel, Training and Development* Ran the kitchen for two months in absence of Head Chef* Put in place all systems to achieve IIP* Guest Recognition and achieved 70% Repeat Business* Varied role for staff to give greater flexibility in workforce* Encouraged promoting staff from within* Built strong relationship with guests to ensure repeat business* Upgraded standards of operation* Introduced IT, computer system to the hotel and a hotel system to run alongside the manual system.Achieved the budgeted profit, revenue and cost control.



Kilima Hotel

• General Manager

  • Jul 1992 - Jun 1994

  * 3 star; 1 A.A Rosette* 15 Bedrooms* Promoted to General Manager in October 1992* Total responsibility for hotel* Responsible for payroll and wages* Responsible for all hotel accounts* Responsible for staff recruitment and training* Worked in all departments where and when needed * 3 star; 1 A.A Rosette* 15 Bedrooms* Promoted to General Manager in October 1992* Total responsibility for hotel* Responsible for payroll and wages* Responsible for all hotel accounts* Responsible for staff recruitment and training* Worked in all departments where and when needed



Cromlix House

• Trainee Manager

  • Apr 1991 - Oct 1991

  Cromlix House, Perthshire* A.A. 3 Red Star, 3 rosettes* 14 bedrooms* Gained experience in all aspects of the hotel including Kitchen; supervisory / managerial roles in Front of House, Housekeeping and Office departments.* Organised Groups Game Shoots Cromlix House, Perthshire* A.A. 3 Red Star, 3 rosettes* 14 bedrooms* Gained experience in all aspects of the hotel including Kitchen; supervisory / managerial roles in Front of House, Housekeeping and Office departments.* Organised Groups Game Shoots