Experience

Red Duke Strategies
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Pathfinder Senior Customer Service Specialist

  • Jun 2023 - Present


Accolade, Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Project Specialist

  • Jul 2022 - Jun 2023

• Customer Education Specialist

  • Nov 2019 - Oct 2022

  *Lead as subject matter expert and internal liaison for new customer launches*Create the end-to-end design, development and delivery of new customer education*Perform needs analysis, create learning solutions and performance objectives, develop course content and assessment items, and deliver learning materials both in-person and virtually*Track and communicate detailed training plans to report status and overall preparedness for the Frontline Care teams *Identify and escalate potential risks and delays through each stage of launch while exploring mitigation plans as needed*Support customer-facing presentations, on-sites, audits and assessments as needed*Manage multiple concurrent projects of varying size and complexity often with short turnaround times*Partner with several internal departments to ensure alignment and to uphold customer expectations Show less

• Advanced Health Assistant

  • Jan 2016 - Nov 2019

  *Answer questions surrounding medical benefits, claims, locating health care providers and other complexities of the healthcare system*Act as a trusted source of knowledge and build lasting relationships to enable clients to share their healthcare stories *Get a holistic view of who our clients are, understand what’s important to them and provide options so they can make an informed decision about their true care needs*Educate and empower our clients so they’re able to confidently navigate the healthcare system Show less

• Client Support Associate

  • Nov 2014 - Jan 2016

  *Used a combination of resources and critical thinking to locate provider options for clients*Communicated provider options to the Accolade Health Assistant in a way that provides clear answers to the clients' requests*Trained incoming team members on the process of provider search in compliance with HIPAA guidelines*Assisted with inbound client phone calls in times of high call volume and Open Enrollment*Completed other web based non clinical research as needed and supported special administrative projects as requested Show less



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Branch Manager

  • May 2012 - Nov 2014

  *Rented vehicles to customers traveling for business, leisure, and replacement needs *Facilitated daily operations of the branch including completing daily reports, purchasing branch supplies and vehicle maintenance necessities, and providing stellar customer service in face-to-face interactions and over the telephone *Trained new employees on several computer programs and company policies while leading them to succeed in their internal and external sales ventures *Maintained relationships and customer loyalty through sales calls and continual follow up Show less



Elizabethtown College

• United States
• Higher Education
• 500 - 600 Employee

• Student Office Assistant, Residence Life

  • May 2010 - May 2012

  *Acted as a liaison between students and staff members of Residence Life*Created flyers, memorandums, informational signs, and newsletters to help students with the housing selection process as well as break and summer closing procedures*Maintained housing records during the transition between semesters*Developed training manuals and aided in the training of new Student Office Assistants

• Student Office Assistant, Career Services

  • Sep 2009 - May 2012

  *Helped supervisors plan, market, and implement guest speaker seminars to benefit fellow students*Updated information in online job posting database as well as on the Career Services website*Assisted with the planning and execution of the campus-wide Job and Internship Fair by communicating with recruiters and preparing any and all necessary supplies for the day of the event*Created and managed database for Career Services reference library*Aided staff members in the office by answering telephones and scheduling appointments Show less



Clark Associates

• United States
• Wholesale
• 700 & Above Employee

• Purchasing Intern

  • May 2011 - Aug 2011

  *Worked in a Clark Food Service distribution center in the smallwares department *Assisted Buyers and Junior Buyers in the department with various tasks including sourcing searches, shopping investigations, inventory management, data entry, and pricing strategy *Recommended improvements to product web pages, specifically in regards to imaging and features to become available to online customers *Searched for potential new sources for existing products and contacted foreign manufacturers for pricing quotations and importing options *Communicated with vendors when questions arose regarding a product, its packaging, or its features Show less



Data Management Internationale'​

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Human Resources File Clerk

  • Dec 2009 - Aug 2010

  *Prepared employee files to be scanned into a corresponding computer system *Completed two large projects in a professional and timely manner *Practiced confidentiality throughout entirety of the process *Prepared employee files to be scanned into a corresponding computer system *Completed two large projects in a professional and timely manner *Practiced confidentiality throughout entirety of the process