Experience

Rotherham College

• United Kingdom
• Education
• 1 - 100 Employee

• Learning Support Assistant

  • Sep 2019 - Present



Self employed

• Rotherham

• Full Time Parent

  • May 2011 - Present

  Running the home, supporting the social, educational and moral needs of my children, liaising with health and educational professionals, responding to the needs of others, developing my own skills and abilities in budgeting, negotiating, time management and communication, remaining calm in stressful situations Running the home, supporting the social, educational and moral needs of my children, liaising with health and educational professionals, responding to the needs of others, developing my own skills and abilities in budgeting, negotiating, time management and communication, remaining calm in stressful situations



Slimming World

• Rotherham

• Volunteer Social Team Member

  • Jan 2014 - Mar 2018

  Greeting and directing new members, enrolling new member details onto Slimming World database and issuing swipe cards, processing payments and handling cash and debit card payments, weighing members and recording details, creating and maintaining inventory of stock, offering support and encouragement to fellow members whilst maintaining confidentiality in line with GDPR regulations. Greeting and directing new members, enrolling new member details onto Slimming World database and issuing swipe cards, processing payments and handling cash and debit card payments, weighing members and recording details, creating and maintaining inventory of stock, offering support and encouragement to fellow members whilst maintaining confidentiality in line with GDPR regulations.



Fulcrum

• Rotherham, South Yorkshire

• Customer Care Advisor/Process Assistant

  • Oct 2009 - Apr 2011

  Left through redundancy Providing ongoing and consistent contact with customers/clients in a set geographical area wishing to obtain new gas supply. Liasing with adopting network for design approval. Liasing with relevant Highway Authority in accordance with NRWSA (New Roads and Streetworks Act) to obtain an opening notice (Section 50 or 74 where relevant). Liasing with operational support (Field Officers, Field Operation Managers and Regional Ops Managers) as well as with contractors to ensure customer needs as well as company KPI's were met Show less



Enterprise Plc

• East Area Team Leader

  • Nov 2008 - Jul 2009

  Left through redundancyManaging a team of 12 over 3 different departments (Planning, Noticing/Defects and Project Closure) providing essential administrative and planning support for onsite operations for Enterprise Gas contract with Fulcrum for East Midlands and East Anglia, and later playing a part in incorporating London/South/South East Area into Entperise processes after taking the contract over. Ensuring that all targets (both inhouse and those required by client) were met consistently and reported to higher management in a clear and concise manner. Show less

• Planning Manager (East Area)

  • Jun 2006 - Nov 2008

  Managing a team of 6 providing installation dates for gas supplies in accordance with customer and client targets, providing works packs to conform with on site HSE regulations, providing weekly performance figures to the client to be discussed with various levels of management to ensure KPI's met.

• Non-domestic Planning Co-ordinator

  • Aug 2005 - Jun 2006

  Providing installation dates for larger and/or multiple property developments in accordance with client and customer targets and providing works packs to site to conform to onsite HSE regulations by liasing with customer, client and operational staff

• Domestic Planning Co-ordinator

  • Apr 2005 - Aug 2005

  Providing installation dates for a high volume of smaller domestic new gas supplies or alterations in accordance with customer and client targets and providing work packs that conform to HSE regulations by liasing with customer, client and operational staff

• Administrative Team Leader

  • Aug 2004 - Apr 2005

  Managing a team of 3 providing admin support to the Domestic Planning Team ensuring accurate data input of the high volume of new job orders from the client (Fulcrum) and ensuring consistent quality of job packs issued to operations

• Admin Assistant

  • Mar 2004 - Aug 2004

  Data input of a high volume of new job orders from the client and producing job packs to conform to HSE regulations



Adecco/Enterprise

• Barnsley, South Yorkshire

• Temporary Data Input Clerk

  • Mar 2004 - Mar 2004

  Data input of high volume of new job orders from the client for a period of 2 weeks to cover sickness - ongoing contract with Enterprise offered after 1 week Data input of high volume of new job orders from the client for a period of 2 weeks to cover sickness - ongoing contract with Enterprise offered after 1 week



Adecco

• Various, South Yorkshire

• Various Admin Roles

  • Jan 2004 - Mar 2004

  Various short term admin roles through employment agency Adecco Various short term admin roles through employment agency Adecco



Yorkshire Bank

• Rotherham, South Yorkshire

• Cashier

  • Aug 2003 - Jan 2004

  Cash handling, processing incoming/outgoing payments both over the counter and over the phone, general customer service and generating sales leads to be referred to trained advisors Cash handling, processing incoming/outgoing payments both over the counter and over the phone, general customer service and generating sales leads to be referred to trained advisors



Asda

• Rotherham, South Yorkshire

• Checkout Operator

  • Mar 2000 - Aug 2003

  Cash handling and customer service Cash handling and customer service