Head of Key Accounts

• Mar 2016 - Present

Focused on Revenue Retention and Growth for Strategic Accounts within CloudSmiths. Focused on Revenue Retention and Growth for Strategic Accounts within CloudSmiths.

Head of Key Accounts

• Aug 2014 - Mar 2016

Managing Enterprise Customers to ensure they are successful with Salesforce.com Providing Strategic Consulting to Enterprise Customers Managing Enterprise Customers to ensure they are successful with Salesforce.com Providing Strategic Consulting to Enterprise Customers

Business Solutions Consultant

• Jun 2010 - Aug 2014

• Engagement with senior stakeholders to enable the CRM strategy using Salesforce.com as a measurement for the effectiveness of sales teams and strength of client relationships • Provided insightful and relevant reporting with customised reports and dashboards • Enable users to efficiently and effectively manage client relationship related tasks through training and support •Analysis of business requirements and recommend proposed solutions to best fit business need within the limitations of the financial industry • Improved current cases and ideas functionality to coordinate and manage internal projects •Documentation and review of business requirements, functional requirements, user support manuals and board presentations • Prioritised feature requests and coordinated project teams to deliver timeously • Complete end-to-end testing throughout all stages of development on new and existing functionality

Investment Administrator

• May 2009 - Jan 2010

• Creating, developing and modifying reports to manage and track current and future Investments • Responsible for proxy voting and withholding tax reclaims • Maintaining client records on performance and valuations • Reconciliation of cash and trade positions with custodian • Ad hoc projects on equities under review or specialised client requests • Creating, developing and modifying reports to manage and track current and future Investments • Responsible for proxy voting and withholding tax reclaims • Maintaining client records on performance and valuations • Reconciliation of cash and trade positions with custodian • Ad hoc projects on equities under review or specialised client requests

World Travel

• 2008 - 2009

•The experience provided me with an invaluable insight into different cultures and has enhanced my ability to integrate into multi cultural and dynamic environments. •The experience provided me with an invaluable insight into different cultures and has enhanced my ability to integrate into multi cultural and dynamic environments.

Operations Supervisor

• Mar 2008 - Aug 2008

• Delegation, Supervision, Management and Training of Associates • Improvement in efficiency of daily processes and procedures• Interviewing prospective team members and involvement in performance appraisals for current associates• Creating Procedures for and maintaining new Client/Borrower relationships• Updating systems for new borrower portfolios• Implementing documentation for account procedures• Implemented and maintained cross training schedule

Senior Operations Associate

• Jan 2007 - Mar 2008

• Validation of associates completed tasks• Division and supervision of responsibility of accounts

Operations Associate

• Oct 2005 - Jan 2007

• Processing and monitoring securities transactions in foreign and domestic markets • Researching and reconciling portfolio discrepancies within borrower/client relationships • Ensuring all client positions are fully collateralised through mark-to-market processing and collecting/returning collateral due to stock loans/returns respectively • Assist recalls, cash management and corporate actions departments

Query Support Senior

• Dec 2004 - Sep 2005

• Lead contact for professional standards and escalated payment queries• Investigation and resolution to written complaints and reimbursement requests • Proactively liaising between contractors and umbrella companies to resolve all pay related queries• Continuous monitoring and assessment of team performance and response to escalated call queries

Senior Payroll Administrator

• May 2004 - Dec 2004

• Processing timesheets, management of client query log, legal invoice verification, expenses processing and contract amendments

Reservations Agent

• Dec 2003 - May 2004

Academic Tutor

• Jan 2002 - Dec 2003

• 1st and 2nd Year Economics and Management Tutor - Facilitate tutorials in addition to reviewing and grading academic essays, tests and overall performance • 1st and 2nd Year Economics and Management Tutor - Facilitate tutorials in addition to reviewing and grading academic essays, tests and overall performance

Staff Assistant

• Jan 1999 - Dec 1999