Experience

The Malvern Spa

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Sep 2022 - Present

  Giving all guests that arrive at reception a wonderful welcome. Ensuring Hotel guests are checked in and checked out efficiently. Looking after fitness and spa members with there bookings and payments. Meeting the needs of all the guests from restaurant bookings, any extra requirements for their stay, whether that is for the day or overnight stay. If it is a special occasion giving unexpected surprises during their stay. Giving all guests that arrive at reception a wonderful welcome. Ensuring Hotel guests are checked in and checked out efficiently. Looking after fitness and spa members with there bookings and payments. Meeting the needs of all the guests from restaurant bookings, any extra requirements for their stay, whether that is for the day or overnight stay. If it is a special occasion giving unexpected surprises during their stay.



Molton Brown

• United Kingdom
• Personal Care Product Manufacturing
• 300 - 400 Employee

• Store Manager

  • Sep 2013 - Sep 2022

  Nominated for Store Manager of the Year 2017 & 2018 Winner Event Champion 2018 Winner Business of Month January 2019 Cheltenham BID Winner Cheltenham BID Store Manager year 2017 Cheltenham Store Winners Spring Incentive 2016 Driven sales growth +8% each year over past 6 years. Driven Event Sales with a 45% growth over past 6 years Presented ‘Keeping the High Street Alive’ to 80 Business leaders at a breakfast meeting January 2019 Achieved the above growth by: Leading , coaching and developing highly successful teams to stretch their knowledge and individual targets whilst giving a fantastic customer experience. Making commercial decisions that will impact sales turnover of Store. Analysis of sales and staff scheduling to give strong productivity results. Successful relocation of store with record breaking launch sales. Built a strong loyal customer base. Developed an Events programme entitled ‘Keeping the High Street Alive’ Continued networking and building strong business relationships and collaborating with both internal and external events. Two Assistant Store Managers have been promoted to Store Manager in the last 3 years. Extra responsibility whilst Managing Cheltenham Customer Experience Training- visited under performing stores given from Regional Manager to help coach and develop teams to improve customer experience score. National Event Manager Designed Event training tool kit 2018-2019 Presented to all Areas Nationwide during their Area Manager meeting January 2019 Given 10 Stores Nationwide to coach and develop the Management and Teams to implement an successful Events campaign for their stores Follow up visits Show less