Experience

Hartman Executive Advisors

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Advisor

  • Apr 2017 - Present

  Led change management efforts by conducting change readiness assessments, building change management plans, and strategizing strong training and communication.Guided successful buy-in and adoption for clients undergoing change in technology and processes including ERP and EHR implementations, HRMS implementations, Office 365 migrations, MSP on-boarding, and leadership changes. Gathered requirements and used Visio to lead business process mapping sessions with employees to write requests for proposal (RFPs) for software selections and to recommend improvements on business processes.Led project management for clients selecting and implementing new software including gathering requirements, building RFPs, liaising with vendors, facilitating RFP review with selection teams, vendor demonstrations, vendor scoring by the selection team, and partnering with vendors to manage implementation.Implemented and managed IT governance for clients; building an IT steering committee, making business cases for prioritizing investments in technology, and monitoring project health and KPIs.Managed client migrations to Microsoft Office 365, supporting the client with project management, change management, and training for Outlook, Microsoft Teams and SharePoint.Developed and implemented professional development programs for clients that included a six-step professional development and performance management process, metrics for measuring goals and incentives, and specific tailored competency models and training plans for employees.Recruited effective IT leaders for clients by researching candidates, conducting interviews and reference checks, conducting a Profile XT Select assessment, creating onboarding plans specific to the candidate, and understanding the client’s environment to ensure a strong cultural fit.



The Center for Organizational Excellence, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Management Consultant

  • Nov 2015 - Apr 2017

  The Army Civilian Human Resources Agency (CHRA):Supported a one-year strategic planning initiative and delivered a strategic plan, strategic human capital plan, and a communications and branding plan for 2017-2021Conducted document review with CHRA’s climate survey, organizational statistics, and other federal documents, analyzed a vast amount of qualitative and quantitative data Facilitated virtual interviews with 87 Civilian Personnel Advisory Center directorsTraveled to five continental US locations and Germany for 4-5 day visits to conduct organizational assessment through interviews with 130 CHRA customers, facilitating about 64 focus group discussions with groups of 10-20 CHRA employees, and observing work practices and technology demonstrationsDeveloped new mission, vision, and values statements and 4 goals, 14 objectives, and 76 strategies for the three plansProvided recommendations surrounding the design of a new organizational structure, increased training and development opportunities, improved customer service and communication, and employee morale and recognition



The John F. Kennedy Center for the Performing Arts

• United States
• Performing Arts
• 500 - 600 Employee

• Group Sales Manager

  • Jan 2011 - Nov 2015

  Hired, trained, managed, and motivated a group sales staff of fiveMaximized ticket sales to groups for more than 150 attractions annuallyDeveloped new clients by focusing on assigned target markets, resulting in the top three highest grossing seasons for group sales occurring under my managementSupervised overall departmental revenue totaling over $6,000,000 and an average of 2,000 contracts per seasonMonitored the group sales annual budget of about $100,000 and maximized funds to best meet department needsNegotiated group sales terms of contract with company producers in order to achieve realistic sales and meet the needs of Kennedy Center patronsDemonstrated exceptional interpersonal and problem solving skills with Kennedy Center patrons through resolving customer service issues and leading a customer service training session with group sales staff

• Group Sales Assistant Manager

  • Aug 2008 - Jan 2011

  Supervised four group sales associates and four volunteersRedesigned the group sales contract and payment process; making deposits non-refundable and creating a multi-deposit structure for larger ticket commitments, resulting in reduced attrition and greater inventory sold. Managed five separate groups of stakeholders over a two month period hosting preview events for Mary Poppins, The Color Purple, and The Lion King for 500 group sales leaders resulting in average attributable sales of $400,000Processed payments from patrons totaling over $6,000,000 annuallyCoordinated purchases for VIP patrons including The Alvin Ailey Gala’s annual 800+ ticket order and companies performing with Ballet Across America

• Group Sales Associate

  • May 2007 - Aug 2008

  Managed contracts for large ticket purchases Received prompt payments through maintaining correspondence with patronsIncreased ticket sales through formulating and executing marketing projectsTrained new group sales associates in customer relations, the Tessitura ticketing system, and daily tasks in the officeExecuted group sales weekly productivity and year to date sales reports



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• MBA Graduate Student, Consulting Practicum

  • Jan 2014 - May 2014

  Worked with a consulting team of 4 other MBA students to conduct a review of the operating plan for the Office of Small and Disadvantaged Business Utilization (OSDBU)Analyzed and determined overlaps and redundancies in FY14 operating plan to better align strategies with objectives for FY15 operating planDeveloped and distributed surveys to gather quantitative data from OSDBU staff to determine their understanding of goals, strategies, and how to measure success.Created a start, stop, and continue dashboard to show the progress of FY14 goalsRecommended strategies such as using S.M.A.R.T. language for creating goals that are specific and measurable to determine successProvided recommendations based on employees specifying needs for training and enhancements in IT functions