Experience

Girlguiding Cymru

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Deputy County Commissioner

  • Apr 1992 - Present



NHS Wales

• Hospitals and Health Care
• 700 & Above Employee

• Appraisal & Revalidation Officer

  • Nov 2017 - Present

• System Administrator

  • Sep 2016 - Present

  Agency temporary contract



Girl Guiding UK

• Swansea, United Kingdom

• County GO Co Ordinator; Unit Leader: District Commissioner

  • Apr 1993 - Present

  * Active Volunteer Member * Mentor to Adult Volunteers working on Adult Leadership Qualification * Training organiser for Adult Volunteers * International Representative of Guiding in New Zealand * Chairman of Building Committee * Auditor of Annual Accounts * Active Volunteer Member * Mentor to Adult Volunteers working on Adult Leadership Qualification * Training organiser for Adult Volunteers * International Representative of Guiding in New Zealand * Chairman of Building Committee * Auditor of Annual Accounts



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Manager

  • Jun 2016 - Sep 2016



Wales Probation Community Rehabilitation Company (CRC)

• Swansea and all points West

• Performance Officer

  • May 2005 - Mar 2016

  • Successfully manage and maintain helpdesk facilities, providing customer service, working towards excellence in the workplace; • Extracting and analysing data; creating effective reports justifying results • Supporting Team member, experienced operating over a geographical challenged area; • Introduced new performance target matrix enabling end users to meet objectives and achieve performance measures • Introduced new data systems, provided in-house training and advice for… Show more • Successfully manage and maintain helpdesk facilities, providing customer service, working towards excellence in the workplace; • Extracting and analysing data; creating effective reports justifying results • Supporting Team member, experienced operating over a geographical challenged area; • Introduced new performance target matrix enabling end users to meet objectives and achieve performance measures • Introduced new data systems, provided in-house training and advice for effective use; • Monitor of best practise, adopting processes and preparing audits of all data and systems; • Monitor data quality, providing effective link between IT and Senior Managers; Show less • Successfully manage and maintain helpdesk facilities, providing customer service, working towards excellence in the workplace; • Extracting and analysing data; creating effective reports justifying results • Supporting Team member, experienced operating over a geographical challenged area; • Introduced new performance target matrix enabling end users to meet objectives and achieve performance measures • Introduced new data systems, provided in-house training and advice for… Show more • Successfully manage and maintain helpdesk facilities, providing customer service, working towards excellence in the workplace; • Extracting and analysing data; creating effective reports justifying results • Supporting Team member, experienced operating over a geographical challenged area; • Introduced new performance target matrix enabling end users to meet objectives and achieve performance measures • Introduced new data systems, provided in-house training and advice for effective use; • Monitor of best practise, adopting processes and preparing audits of all data and systems; • Monitor data quality, providing effective link between IT and Senior Managers; Show less



James H Tonner Johns & Co

• Trainee Legal Executive

  • Jun 2000 - May 2005

  • Preparation of litigation documentation • Magistrates and Court Work • Timeliness of Court procedure; • Introduced new working practice to office environment to ensure LEAN • Diary Management of key events and Court Diary • Handling legal matters including probate; conveyancing; criminal; • Advising Clients • Advising and explaining Court Matters • Researching legal protocols and case law • Preparation of litigation documentation • Magistrates and Court Work • Timeliness of Court procedure; • Introduced new working practice to office environment to ensure LEAN • Diary Management of key events and Court Diary • Handling legal matters including probate; conveyancing; criminal; • Advising Clients • Advising and explaining Court Matters • Researching legal protocols and case law



Peter Williams & Co

• Legal Secretary

  • Sep 1997 - Jun 2000

  Appointed as Legal Secretary to a Company Partner dealing with Conveyancing, Probates and Wills. • Secretarial Lead of 6 typists • Secretary to Company Partner • Compliance officer against technology threat ‘Millennium Bug’ Appointed as Legal Secretary to a Company Partner dealing with Conveyancing, Probates and Wills. • Secretarial Lead of 6 typists • Secretary to Company Partner • Compliance officer against technology threat ‘Millennium Bug’