Experience

NRS Healthcare

• United Kingdom
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Customer Service Agent

  • Dec 2022 - Present



Volac International Ltd

• Orwell, Cambridgeshire, United Kingdom

• Quality and Safety Systems Coordinator

  • Feb 2015 - Jan 2023

  Management systems and Lead Auditor. NEBOSH qualified. Management systems and Lead Auditor. NEBOSH qualified.



RGE Engineering Ltd

• Supplier Quality Assurance Coordinator

  • Dec 2012 - Apr 2013



Kitchen Range Foods Ltd

• QA Auditor

  • Dec 2011 - 2012



CTO Holdings

• Q A Manager

  • Nov 2010 - Apr 2011

• QAManager

  • Nov 2010 - Apr 2011

  The Tayto Group, trading as CTO Holdings, Corby.-The Company produce crisps and snacks to the major retailers in U.K. and Europe.; My role includes deputising for the Technical Manager.Preparation for both accreditation and Customer audits is a major part of this role. I perform internal audits and set the audit plan for site.I am responsible for the advancement and compliance of the site QMS and its compliance to Customer's standardsI am responsible for the QA team of nine personnel and the QA laboratory where chemical and mechanical tests are carried out on the product, from raw materials to finished goods, to assure compliance to standardsI liaise with the external Pest Control Company to ensure compliance to the HACCP pre requisite plan.I am responsible for investigating Customer Complaints and reporting on same.I report on Site and Customer KPI s



Westland Horticulture

• Quality Systems Supervisor

  • Mar 2009 - Nov 2010

  Westland Horticulture, Alconbury, Huntingdon. The Company produces garden chemicals for the home gardener and supplies seeds and plants to the same market. The main Customers are the DIY chains and leading supermarkets I joined Westland Horticulture as a temporary employee after redundancy and applied for the Quality Systems Supervisor job when it became available.; My role at Westland Horticulture was to support and deputise for the group Quality Services Manager on site as he was located in Ireland. I lead Customer audits on behalf of the Company I prepared the site for accreditation audits ISO 9001,14001 and Customer Audits Reporting to the senior management on KPI s I was a part of the HACCP team As part of our aim to achieve ISO18001 I successfully completed a Level 4 Health and Safety course I had responsibility for six Quality Assistants including two Laboratory Assistants who analysed the chemicals through the manufacturing process. I conducted internal audits and guided QA in conducting audits. I also set the audit schedule on site. I performed external Supplier audits. I conducted internal investigations arising from Customer Complaints and was responsible for the reduction of complaints on site. This included Customer visits. I had responsibility for Risk Assessment including COSHH assessments. I was responsible for writing Work Instructions and ensuring, through an audit process, that these were compliant to external standards and Customer requirements.



Westland Horticulture Ltd

• United Kingdom
• Manufacturing
• 200 - 300 Employee

• Quality Systems Supervisor

  • Mar 2009 - Oct 2010



Suncrop Produce Ltd

• Systems Co-ordinator

  • Feb 2008 - Mar 2009

  import tomatoes, peppers and other vegetables and supply leading retailers in the U.K. import tomatoes, peppers and other vegetables and supply leading retailers in the U.K.



Dry Goods

• Canada
• Retail Apparel and Fashion
• 1 - 100 Employee

• Technical Assistant, Internal Auditor

  • Mar 2008 - Feb 2009

  During my time with Suncrop I performed a range of duties in this small but dynamic company. My role included encouraging a greater link between production and technical with a view to instil a quality culture throughout the workforce. I wrote the work instructions for the Company in preparation for a successful BRC accreditation. I ensured that the logistics of the Company were compliant with full traceability of product. Following a restructure and relocation of the Company the role was made redundant. Various Roles- QA



Hilton Meats Retail PLC

• Various

  • Jul 2003 - Feb 2008

  -Hilton Meats pack and process beef and lamb mainly for Tesco and some other UK retailers.; I began with HMR as a QA. In this role I was part of a team responsible for the safety, legality and quality of the product. Various testing methods were employed to achieve this including auditing, hygiene performance testing, metal detection verification and machinery calibration verification. I was promoted to Technical Assistant were I was responsible for setting up and maintaining records. I carried out internal audits, issued non conformance reports and was responsible for the completion of corrective actions. I was an active member of the HACCP team for the Company. I trained as a Lead Auditor and was promoted to the post of Internal Auditor. This role carried the site responsibility for the audit schedule and its completion. Also included in this role was preparation for customer audits and accreditation audits. As a result of the Company restructuring the role of Internal Auditor was made redundant. I remained with HMR serving as a Supervisor in the Purchasing Department before becoming the manager of the "Dry Goods" department, which provided all the packaging and ancillary goods to the three factory units. Previous employment was within the Catering Industry working as a Chef (1985-2003). Prior to that I served in the Royal Ulster Constabulary



Hilton Foods UK

• United Kingdom
• Food and Beverage Manufacturing
• 100 - 200 Employee

• Various

  • 2004 - 2007