Experience

Northeastern University School of Law

• United States
• Higher Education
• 100 - 200 Employee

• Faculty Services Manager

  • Dec 2022 - Present

  • Implemented a new training program for administrative coordinators resulting in a 50% decrease in errors and a 20% increase in productivity. • Managed a team of administrative coordinators to support over 60 faculty members, resulting in a satisfaction rating of 90% from faculty surveys. • Designed and implemented streamlined scheduling, event planning, and record-keeping processes, resulting in a cost savings of $10,000 annually.

• Administrative Services Coordinator

  • Apr 2022 - Dec 2022

  • Developed and implemented new administrative processes to streamline communication between faculty and staff, drastically decreasing response time to inquiries. • Managed faculty budgets, ensuring all expenditures were within allocated funds and reducing overspending by 15% through efficient tracking and reporting. • Supported faculty members and students by coordinating class schedules, room assignments, and course registration, resulting in a seamless academic experience for all… Show more • Developed and implemented new administrative processes to streamline communication between faculty and staff, drastically decreasing response time to inquiries. • Managed faculty budgets, ensuring all expenditures were within allocated funds and reducing overspending by 15% through efficient tracking and reporting. • Supported faculty members and students by coordinating class schedules, room assignments, and course registration, resulting in a seamless academic experience for all stakeholders.



Massachusetts Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Project Coordinator

  • Oct 2021 - Apr 2022

  • Designed and executed project plans for multiple projects within a multi-stakeholder academic environment in the biotech and health insurance field. • Proactively managed project risks and facilitated conversations between teams and leadership. • Organized and executed biannual design labs for stakeholders to meet and discuss different design implementations within their respective organizations. • Designed and executed project plans for multiple projects within a multi-stakeholder academic environment in the biotech and health insurance field. • Proactively managed project risks and facilitated conversations between teams and leadership. • Organized and executed biannual design labs for stakeholders to meet and discuss different design implementations within their respective organizations.



ALE Solutions

• United States
• Insurance
• 200 - 300 Employee

• Team Lead || Hotel Assistants

  • Mar 2018 - May 2021

  • Team lead for emergency temporary housing company that worked with all major insurance companies. • Matched over 2000+ policy holders with housing solutions after understanding user needs over the phone. • Lead and coached a team of 25+ assistants; communicating procedures and protocol and providing further training within the company. • Developed and managed file and task management systems for 300+ employees. • Team lead for emergency temporary housing company that worked with all major insurance companies. • Matched over 2000+ policy holders with housing solutions after understanding user needs over the phone. • Lead and coached a team of 25+ assistants; communicating procedures and protocol and providing further training within the company. • Developed and managed file and task management systems for 300+ employees.



Petit Vour

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Outreach Manager

  • Feb 2016 - Nov 2017

  •First full-time employee of the worlds largest non-toxic + cruelty-free online shop and beauty box subscription service. •Directed the operations team’s monthly subscription box shipments with specific deadlines (10,000+ shipments monthly). •Managed influencer marketing; building new clientele, networking, and brand development with influencers. •Leveraged Google analytics and revamped main website page to increase conversions to ~200% when purchasing products •Conducted user… Show more •First full-time employee of the worlds largest non-toxic + cruelty-free online shop and beauty box subscription service. •Directed the operations team’s monthly subscription box shipments with specific deadlines (10,000+ shipments monthly). •Managed influencer marketing; building new clientele, networking, and brand development with influencers. •Leveraged Google analytics and revamped main website page to increase conversions to ~200% when purchasing products •Conducted user analysis and curated monthly beauty box products that matched their beauty needs. •Presented customer feedback to stakeholders to implement changes to the website’s information architecture. •Managed all customer accounts and all related customer care. Show less •First full-time employee of the worlds largest non-toxic + cruelty-free online shop and beauty box subscription service. •Directed the operations team’s monthly subscription box shipments with specific deadlines (10,000+ shipments monthly). •Managed influencer marketing; building new clientele, networking, and brand development with influencers. •Leveraged Google analytics and revamped main website page to increase conversions to ~200% when purchasing products •Conducted user… Show more •First full-time employee of the worlds largest non-toxic + cruelty-free online shop and beauty box subscription service. •Directed the operations team’s monthly subscription box shipments with specific deadlines (10,000+ shipments monthly). •Managed influencer marketing; building new clientele, networking, and brand development with influencers. •Leveraged Google analytics and revamped main website page to increase conversions to ~200% when purchasing products •Conducted user analysis and curated monthly beauty box products that matched their beauty needs. •Presented customer feedback to stakeholders to implement changes to the website’s information architecture. •Managed all customer accounts and all related customer care. Show less



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Senior Sales Associate

  • Oct 2015 - May 2017

  •Designed and executed merchandising plans each week, creating unique displays and merchandising schemes. •Trained new employees on policies and procedures and lead closing meetings. •Organized and maintain floor inventory. •Designed and executed merchandising plans each week, creating unique displays and merchandising schemes. •Trained new employees on policies and procedures and lead closing meetings. •Organized and maintain floor inventory.



Southern Methodist University

• Dallas, TX

• Senior Lab Tech - World Language Teaching and Technology Center

  • Sep 2013 - Dec 2015

  •Managed and trained new hires and assist them through the application process. •Organized and manage accounts and proctor make-up exams for professors. •Coordinated school wide events with foreign language professors. •Coordinated with IT department to plan technology based classes and events. •Managed and trained new hires and assist them through the application process. •Organized and manage accounts and proctor make-up exams for professors. •Coordinated school wide events with foreign language professors. •Coordinated with IT department to plan technology based classes and events.



Boston Life

• Cambridge, MA

• Summer Intern

  • May 2015 - Aug 2015

  • Interned for Boston Life, an English language learning school and American cultural resource for international residents in the Boston area. • Participated in and organized one-on-one English conversation classes with students. • Scheduled classes, maintained office organization and set up Skype lessons for teachers. • Prepared lesson plans for specialized programs, varying from children’s lessons to test prep for ESL students. • Interned for Boston Life, an English language learning school and American cultural resource for international residents in the Boston area. • Participated in and organized one-on-one English conversation classes with students. • Scheduled classes, maintained office organization and set up Skype lessons for teachers. • Prepared lesson plans for specialized programs, varying from children’s lessons to test prep for ESL students.