Experience

Framingham Public Library
• United States
• Libraries
• 1 - 100 Employee
• Head of Research and Information Services

  • Jul 2021 - Present


Boston College

• United Kingdom
• Education Administration Programs
• 100 - 200 Employee

• Access Services Specialist

  • Feb 2019 - Jul 2021

  • Served as primary contact for patrons disputing fines, returns and other account related issues • Supervised and trained approximately 70 student employees in library policy and procedures • Collaborated with colleagues across the library system to plan and execute collection maintenance projects • Designed and executed unique outreach projects to increase patron engagement with library services • Served as primary contact for patrons disputing fines, returns and other account related issues • Supervised and trained approximately 70 student employees in library policy and procedures • Collaborated with colleagues across the library system to plan and execute collection maintenance projects • Designed and executed unique outreach projects to increase patron engagement with library services



Harvard Business School Baker Library

• Public Services Assistant

  • Aug 2018 - Feb 2019

  - Collaborate with the Public Services staff of the Library's general collection to ensure seamless user experiences and develop new approaches to library instruction - Record and analyze usage statistics of the collections to evaluate and identify gaps in operational data - Evaluate and develop new approaches to library instruction - Collaborate with the Public Services staff of the Library's general collection to ensure seamless user experiences and develop new approaches to library instruction - Record and analyze usage statistics of the collections to evaluate and identify gaps in operational data - Evaluate and develop new approaches to library instruction



Legal Sea Foods

• United States
• Restaurants
• 400 - 500 Employee

• Server

  • Jan 2016 - Jan 2019

  • Trained all new Employees in the fields of server, host/hostess, and bartender. • Greet all guests with a warm welcome creating an inviting environment. • Data entries of all orders assuring all special requests are met such as allergies and disabilities. • Collections of all payments cash, credit, and traveler checks. • Trained all new Employees in the fields of server, host/hostess, and bartender. • Greet all guests with a warm welcome creating an inviting environment. • Data entries of all orders assuring all special requests are met such as allergies and disabilities. • Collections of all payments cash, credit, and traveler checks.



Emerson College Library

• United States
• Higher Education
• 1 - 100 Employee

• Outreach Assistant

  • Jan 2018 - Jun 2018

  - Spearheaded individual outreach campaigns and managed social media - Identified shortcomings in online databases and collaborated with colleagues to devise overhaul strategies - Recorded and analyzed usage statistics and trends across library demographics - Led classroom instruction sessions with first-year students to improve digital literacy and research skills - Spearheaded individual outreach campaigns and managed social media - Identified shortcomings in online databases and collaborated with colleagues to devise overhaul strategies - Recorded and analyzed usage statistics and trends across library demographics - Led classroom instruction sessions with first-year students to improve digital literacy and research skills