Experience

Laurel

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Director

  • Jan 2021 - Present

  Delivering automated timekeeping software to law firms, and interacting with stakeholders and end users at every part of the customer journey. Time by Ping increases the accuracy and detail of professionals' timesheets, captures time that might otherwise be missed, and frees up time to be spent more purposefully. Delivering automated timekeeping software to law firms, and interacting with stakeholders and end users at every part of the customer journey. Time by Ping increases the accuracy and detail of professionals' timesheets, captures time that might otherwise be missed, and frees up time to be spent more purposefully.



Scoop

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Success Manager

  • Apr 2018 - Nov 2020

  Collaborated with sales, product and marketing teams to build successful employee commute programs and deliver value to enterprise customers from launch through annual renewal. Navigated the evolving commute landscape, supported customers' Return to Workplace strategies, and identified meaningful opportunities to contribute. Averaged 122% in quarterly value retention; handled wide-ranging mid-market base and spearheaded efforts to map customer journey before being promoted to handle enterprise accounts; and created internal processes from the ground up, including monitoring customer program performance details and designing renewal approval process to expedite contracting efforts. Show less



KPMG US

• United States
• Financial Services
• 700 & Above Employee

• Senior Associate

  • Dec 2013 - Apr 2018

  Senior Associate (October 2016 - April 2018) - Served multiple software vendors in KPMG's risk consulting practice. - Led sales enablement projects by spearheading communication and outreach efforts, data collection and analysis, and presentation of final observations to client's top customers. - Supported various clients with the implementation and maintenance of a software asset management tool, and provided ongoing feedback to developers to ensure customer success. - Served on a long-term business development project to evaluate multiple workstreams within a client communications team. Assessed and redesigned external customer correspondence, data analysis, and internal communication and tracking. - Performed live trainings with client team to demonstrate new tools and technologies. Associate (December 2013 - September 2016) - Worked on over 100 sales enablement projects for one primary client. - Conducted background research and initial communication efforts, performed data analysis and continued outreach, and presented final observations. - Reviewed customers' complex software agreement histories, and provided a clean, simple summary for client and customer teams. - Supported client's most strategic accounts by demonstrating current state of customers' IT environments as well as sales enablement opportunities. Show less



First Montana Bank

• United States
• Banking
• 1 - 100 Employee

• Financial Services Representative

  • Jan 2013 - Nov 2013

  - Facilitated daily transactions while identifying opportunities to meet customers' additional banking needs - Developed and maintained trusted relationships with bank customers to understand their financial priorities and goals, modify and update accounts, offer new banking products, and connect with broader bank team for lending opportunities - Handled large cash shipments on a weekly basis, ensuring accuracy and compliance with bank policy - Facilitated daily transactions while identifying opportunities to meet customers' additional banking needs - Developed and maintained trusted relationships with bank customers to understand their financial priorities and goals, modify and update accounts, offer new banking products, and connect with broader bank team for lending opportunities - Handled large cash shipments on a weekly basis, ensuring accuracy and compliance with bank policy



United States Senate Committee on Finance

• Summer Associate

  • May 2012 - Aug 2012

  Worked as a member of the Committee's health team and briefed staff on Congressional hearings, as well as conducted research on health care reform and legislation Worked as a member of the Committee's health team and briefed staff on Congressional hearings, as well as conducted research on health care reform and legislation



World Affairs Council- Seattle

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Education Intern

  • Aug 2011 - May 2012

  Maintained detailed and up-to-date membership and donation database, partnered on outreach efforts for civic and cultural events, and helped organize a statewide global affairs competition for high school students. Maintained detailed and up-to-date membership and donation database, partnered on outreach efforts for civic and cultural events, and helped organize a statewide global affairs competition for high school students.



French National Education

• Nantes, France

• Language Teaching Assistant

  • Oct 2009 - Apr 2010

  Worked abroad teaching over 200 students and working with 11 teachers, created lesson plans in English classes of French primary schools, and acted as a principle translator on a week-long extracurricular visit to Normandy Worked abroad teaching over 200 students and working with 11 teachers, created lesson plans in English classes of French primary schools, and acted as a principle translator on a week-long extracurricular visit to Normandy