Business Development Manager

• Dec 2021 - Present

Account Manager

• Dec 2020 - Dec 2021

Client Services Administrator

• Oct 2020 - Nov 2020

Contractor. Administration of fleets and driver documentation to various commercial and car related business fleets. Ensuring conformity of direct owned, contracted and grey fleets.

Customer Care Advisor. Covid 19 Temporary Cover

• Apr 2020 - Nov 2020

Working from home on a contract basis, in support of Covid-19 task force, as part of a multi-skilled omni channel Customer Care team, providing a caring, courteous and memorable experience to all customers. Responding to customer calls and emails quickly and efficiently, always taking personal accountability to help achieve a high standard of customer satisfaction within every interaction. Working collaboratively with the internal processes, warehousing, dispatch, transport & pharmacies, to ensure the right outcome for each customer is achieved.

UK Sales Account Manager (fixed term contractor)

• Mar 2019 - Apr 2020

12 mth Fixed Term Contract role. End Date 1/4/20Concentrating on new business and increasing the awareness of UTA as a European service provider, mainly to commercial vehicle, haulage and coach companies in the UK. Sourcing new sales opportunities and closing old leads, whilst playing a key role in increasing income and revenue by managing and negotiating with existing clients whilst managing credit allowances. Attendance at industry events, generating leads, qualifying prospects, up-selling and managing sales of products and services.

Customer Service Office Manager

• Mar 2017 - May 2018

Member of management team, recruiting, developing and coaching 15 customer service, credit control, general office and reception personnel, with budgeting and accounting reporting functionality.Tasked with updating and streamlining of reporting functions, IT systems and data management, with an emphasis on increasing KPI's and customer satisfaction and reduced inputting time & minimised areas of error and pricing data and implementation of company policy’s. Direct sales increased by implementing tracking system & fully explaining the commission structure to the team resulting in an increase of +200% in 3 months.Negotiation of renewals and termination contracts. Managing new and renewal business processes of both local and national contracts to SLA’s incorporating for audit success and adherence by all parties including service and sales teams with reporting functionality to Management team incl General Manager and Head Office.

Senior Regional Retail Site Coach (Fixed Term Contractor)

• Dec 2015 - Jan 2017

12 Month Contract. L&D. Provided as consistant and robust service to retailers, managers and staff on Shell branded service stations in the East Midlands, Anglia and North London regions. Focused on L&D coaching, leadership development and advice to enable inprovements to both behavioural and operational skills and knowledge, promoting positive successes & performance. Enabling individuals recognition of self worth to feel confident to take on further more challenging successes. Coached to revisit their knowledge re-affirming they knew what to do and were doing what they knew ! Covering all areas of customer service, customer engagement, operations and HSSE. Delivered confident staff giving the best customer journey possible each and every time. Drove continuous improvement & increasing customer and staff satisfaction rates. Practitioner of and accredited licensed trainer of New Code Continue and Begin fast Coaching. www.continueandbegin.com

Project Manager - Retail Site Conversion (Change Implementation) Fixed Term Contractor

• Mar 2015 - Dec 2015

Contractor - Field based role delivering the conversion of company owned sites to Dealer operated sites. Conduit between retailers, dealers, engineering, IT, Territory Managers, Project Managers and buyers. Ensuring all key messages and tasks were completed within given time frames and sites prepared for handover within budget & HSSE standards whilst maintaining strong relationships with all parties. Maintained detailed understanding of all aspects of site operations including people engagement, team morale, provided robust and regular feedback to team leads.Given and Award for Excellence - July '15 for significant contribution to the delivery of the project, including commitment, dedication and tireless effort in the field and ensuring excellent relations between all parties.

Company Secretary

• Jan 2013 - Jan 2015

Elected position overseeing members interests in the None-for-Profit consumer co-operative, general administrative and project management roles. Responsible for chasing payment, commission implementation, building of bespoke databases (MS Access) reported on research project data, social media marketing, engagement with strategic partners and media interviewing for industry conferences and trade stands.

Digital Media Executive (Contractor)

• Jan 2012 - Jan 2015

Not for Profit start up. Part of a small management team, on a contractor bases. Researched the Debt sector mainly by mystery shopping Debt Solution companies providing feedback to enable improvement. Conducted client satisfaction surveys, contacting debt solution clients where a methodical approach, accurate record keeping and friendly, sympathetic ear being an absolute must for dealing with vulnerable clients. Marketing engagement using various digital platforms building digital presence and subscriptions with responsive engagement.

Government Sales Manager

• Mar 2006 - Dec 2011

Delivery and maintenance & retention of UK public sector accounts including tendering, Buying Solution/OGC (Office for Government commerce) contractual meetings, reporting, marketing and presentations.

Northern Regional Sales Manager

• Oct 2000 - Dec 2011

Home based role. Developed profitable fuel card solution portfolio for the retail arm of Esso's polling and acquiring business. Grew, retained & gained key large fleet accounts including public sector via building solid relationships throughout Midlands, Northern England and Scotland. Built robust relationships with customers, potential customers, company and dealer owned service stations and alliances with service station area managers, consultants and buying consortium's. Sole role of Government Account Manager, from tender to implementation stages. Consistent account portfolio of 30 Million ltrs.Credit managed securities and bank guaranties. Negotiation of platts and service station priced deals. Maintaining high company ethics, a detailed understanding of all aspects of the business environment including anti competitive legislation

Sales Executive

• Feb 1998 - Sep 2000

On original Fina plc team whom merged with Total in 1999. Development of fuelling solutions and raising awareness of card products to local and national fleets for UK and European usage. Responsible for driving new business in a defined territory. Working with and presenting benefits of card and polling and acquiring services, to site managers and Fina company owned / dealer site managers, developing and training service station staff to actively promote card services to local and national businesses. Appointed to Fina development teams who worked with the polling and acquiring company Atos, when implementing a cross acceptance agreement with Elf. Personally initiated the development of an in-house remote access sales database.

New Business Team Leader moving to Area Business Manager

• Jun 1994 - Jan 1998

Responsible for the development of new and existing business within the bunkering and fuel card marketplace and complimentary IT solutions and hardware packages for bulk tank users and personally being responsible for the first ICR100 (Independent Card Reader) being sold into the UK marketplace. Responsible for the development of new and existing business within the bunkering and fuel card marketplace and complimentary IT solutions and hardware packages for bulk tank users and personally being responsible for the first ICR100 (Independent Card Reader) being sold into the UK marketplace.

Area Sales Executive

• Jun 1992 - Jun 1994

Responsible for new and ongoing development of existing business for rental car solutions to businesses of both daily and long term hire periods. Adhering to pricing guidelines to promote quality rentals, ensuring price structures and in-house or company own insurance facilities were documented. Designated to rental locations throughout the East Midlands and East Anglia. Responsible for new and ongoing development of existing business for rental car solutions to businesses of both daily and long term hire periods. Adhering to pricing guidelines to promote quality rentals, ensuring price structures and in-house or company own insurance facilities were documented. Designated to rental locations throughout the East Midlands and East Anglia.