Alishia Nathan

Business Engagement Change Lead at Foodstuffs North Island Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Auckland, Auckland, New Zealand, NZ
Skills

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Bio

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Credentials

  • Prosci Train the Trainer
    Prosci
    Jan, 2019
    - Oct, 2024
  • Prosci® Certified Change Practitioner
    Prosci
    Dec, 2018
    - Oct, 2024
  • Luma Institute Certified Practitioner
    LUMA Institute

Experience

  • Foodstuffs North Island Limited
    • New Zealand
    • Retail
    • 400 - 500 Employee
    • Business Engagement Change Lead
      • Apr 2019 - Present

    • IT Change Lead
      • Apr 2019 - Mar 2022

    • IT Change Partner
      • Jul 2017 - Apr 2019

      Development of a Change Management practice with a strong focus on lifting organisational maturity, implementation of organisational standards when managing change, whilst growing internal capability

  • AMP New Zealand
    • New Zealand
    • Financial Services
    • 100 - 200 Employee
    • Change Consultant
      • Feb 2016 - Jul 2017

    • Customer Quality Manager
      • Feb 2014 - Jul 2017

      Overall I was responsible for driving effective change through the Customer Service team so that our people could provide outstanding service to customers. My key areas of focus were:• Development and implementation of a Quality Framework• Tracking and reporting systems linked to quality targets for all front line roles• Development of scorecards and assessment systems to align with the framework• Ongoing maintenance and support of the Quality framework ensuring that system, process and other changes are incorporated into the framework and assessed where relevant• Monitoring of the testing completed paired with coaching/feedback where necessaryCollaboration with Learning and Development to provide vocational training

    • Training Specialist
      • Oct 2014 - Dec 2014

      Development and facilitation of a customised, hands on training programme for the following applications:• Genesys Workspace Desktop Edition 8.5,• Autonomy Qfiniti• Configuration Manager, • Genesys Interactive Insights • Outbound Contact Manager,• CCPulse+ 8.0.2

    • Customer Service Consultant
      • Jan 2010 - Jan 2014

      As a CSC I delivered a high standard of customer service, which was transparent in the quality results I achieved. As a result, I was responsible for performing quality audits and providing recommendations on corrective action. I also was on projects in a subject matter expert capacity, contributing to requirements, UAT and Regression testing.

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