Experience

Wheaton World Wide Moving

• United States
• Truck Transportation
• 100 - 200 Employee

• Customer Service representative

  • Jul 2015 - Jul 2017

  •Attracts potential customers by answering product and service questions; suggesting information about other products and services. •Opens customer accounts by recording account information. •Maintains customer records by updating account information. •Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less



Home Shopping Network Inc. (Shop TV)

• Philippines
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2011 - Mar 2015

  • Use telephones to reach out to customers and verify account information. • Greet customers warmly and ascertain problem or reason for calling. • Cancel or upgrade accounts. • Assist with placement of orders, refunds, or exchanges. • Advise on company information. • Take payment information and other pertinent information such as addresses and phone numbers. • Place or cancel orders. • Answer questions about warranties or terms of sale. • Act as the company gatekeeper. • Suggest solutions when a product malfunctions. • Handle product recalls. • Attempt to persuade customer to reconsider cancellation. • Inform customer of deals and promotions. • Sell products and services. • Utilize computer technology to handle high call volumes. • Work with customer service manager to ensure proper customer service is being delivered. • Close out or open call records. • Compile reports on overall customer satisfaction. • Read from scripts. • Handle changes in policies or renewals. Show less



Mortgage Investors Corporation

• Canada

• Appointment Setter

  • Jan 2008 - Oct 2011

  Take information from supervisors regarding cold / warm calling techniques • Call potential customers by following calling list provided by supervisors • Greet customers as they pick up the phone and introduce yourself and the company • Provide information regarding the service or product in question • Answer any questions that the potential customer asks to the best of ability • Make sure that the potential customer is not interrupted during conversation or questions • Take information from potential customers regarding their specific product or service needs • Jot down all information on a piece of paper or directly on to the company database • Ask potential customers of a particular time when they will be free to receive calls • Set appointments with potential customers at their convenience • Express gratitude to potential customers for their time • Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs • Ensure that sales force member follows up with potential customers • Document all calls made to potential customers Show less