Alisha Rutherford
Head of Client Success at Impressive- Claim this Profile
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Bio
Jasmine A.
I've had the pleasure of working with Alisha for the past two years at Impressive, where we've worked extremely closely on our client portfolio together to achieve some fantastic results. Alisha is a truly outstanding digital marketing and growth professional who cares about not only providing stellar customer service and strong relationships with her clients, but also making sure the services provided are in line with the overarching business' goals and achieving strong, tangible outcomes. Alisha goes above and beyond in almost every aspect of her work and brings passion, care and energy to her work, her team and those around her. She has an amazing way of digesting and translating the digital language to her peers and clients which is commendable. Overall Alisha has been extremely inspiring to work with, an incredible mentor/colleague and i'd have absolutely no hesitation in recommending her to any lucky organisation that gets to work with her!
Daniel Hornung
Alisha is amazing at her job! She knows how digital works with clients needs + requirements and does whatever it takes to help colleagues and gets things done. Alisha also makes sure that everyone is on the same page and focused on the main goal to drive clients results. She is great at relationship building and communicates in a way that all clients trust her with current or even future items that are sold in.
Jasmine A.
I've had the pleasure of working with Alisha for the past two years at Impressive, where we've worked extremely closely on our client portfolio together to achieve some fantastic results. Alisha is a truly outstanding digital marketing and growth professional who cares about not only providing stellar customer service and strong relationships with her clients, but also making sure the services provided are in line with the overarching business' goals and achieving strong, tangible outcomes. Alisha goes above and beyond in almost every aspect of her work and brings passion, care and energy to her work, her team and those around her. She has an amazing way of digesting and translating the digital language to her peers and clients which is commendable. Overall Alisha has been extremely inspiring to work with, an incredible mentor/colleague and i'd have absolutely no hesitation in recommending her to any lucky organisation that gets to work with her!
Daniel Hornung
Alisha is amazing at her job! She knows how digital works with clients needs + requirements and does whatever it takes to help colleagues and gets things done. Alisha also makes sure that everyone is on the same page and focused on the main goal to drive clients results. She is great at relationship building and communicates in a way that all clients trust her with current or even future items that are sold in.
Jasmine A.
I've had the pleasure of working with Alisha for the past two years at Impressive, where we've worked extremely closely on our client portfolio together to achieve some fantastic results. Alisha is a truly outstanding digital marketing and growth professional who cares about not only providing stellar customer service and strong relationships with her clients, but also making sure the services provided are in line with the overarching business' goals and achieving strong, tangible outcomes. Alisha goes above and beyond in almost every aspect of her work and brings passion, care and energy to her work, her team and those around her. She has an amazing way of digesting and translating the digital language to her peers and clients which is commendable. Overall Alisha has been extremely inspiring to work with, an incredible mentor/colleague and i'd have absolutely no hesitation in recommending her to any lucky organisation that gets to work with her!
Daniel Hornung
Alisha is amazing at her job! She knows how digital works with clients needs + requirements and does whatever it takes to help colleagues and gets things done. Alisha also makes sure that everyone is on the same page and focused on the main goal to drive clients results. She is great at relationship building and communicates in a way that all clients trust her with current or even future items that are sold in.
Jasmine A.
I've had the pleasure of working with Alisha for the past two years at Impressive, where we've worked extremely closely on our client portfolio together to achieve some fantastic results. Alisha is a truly outstanding digital marketing and growth professional who cares about not only providing stellar customer service and strong relationships with her clients, but also making sure the services provided are in line with the overarching business' goals and achieving strong, tangible outcomes. Alisha goes above and beyond in almost every aspect of her work and brings passion, care and energy to her work, her team and those around her. She has an amazing way of digesting and translating the digital language to her peers and clients which is commendable. Overall Alisha has been extremely inspiring to work with, an incredible mentor/colleague and i'd have absolutely no hesitation in recommending her to any lucky organisation that gets to work with her!
Daniel Hornung
Alisha is amazing at her job! She knows how digital works with clients needs + requirements and does whatever it takes to help colleagues and gets things done. Alisha also makes sure that everyone is on the same page and focused on the main goal to drive clients results. She is great at relationship building and communicates in a way that all clients trust her with current or even future items that are sold in.
Credentials
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Create Pipeline Certificate
Sales IQ GlobalSep, 2022- Sep, 2024 -
Klaviyo Sales Certification
KlaviyoAug, 2021- Sep, 2024 -
Inbound certification
HubSpotJan, 2020- Sep, 2024 -
Google Ads Display
GoogleApr, 2019- Sep, 2024 -
Google Ads Fundamentals
GoogleApr, 2019- Sep, 2024 -
Google Analytics Individual Qualification
GoogleMar, 2019- Sep, 2024 -
Diploma of Tertiary Studies - Communications
Monash University
Experience
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Impressive
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Australia
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Advertising Services
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1 - 100 Employee
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Head of Client Success
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Jul 2023 - Present
Championing the combined success of our valued employees and clients, driving a seamless and exceptional client experience. I am responsible for leading, training, developing, and optimizing the Performance, Client Success, and CRM teams. My primary focus is on building a strong, high-performance team that consistently exceeds expectations and delivers not only outstanding results for our clients, but also provides an exceptional, memorable experience.
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Client Growth Director
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Apr 2021 - Jul 2023
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Senior Digital Account Manager
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Dec 2019 - Apr 2021
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JTB Studios
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Australia
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Technology, Information and Internet
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1 - 100 Employee
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Digital Performance Manager
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Apr 2018 - Dec 2019
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My Local Group
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Australia
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Financial Services
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1 - 100 Employee
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Marketing Communications Manager
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Aug 2017 - Apr 2018
Managing B2B, B2C and internal marketing and communications. Directly responsible for driving the strategy, planning, campaign management and execution of social media marketing for each corporate business sector.Successfully communicating and influencing relevant stakeholders and driving new business through innovative marketing strategies.
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Social Media Strategist & Content Manager
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Feb 2017 - Aug 2017
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Partnership Manager
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Jan 2017 - May 2017
My role as Partnership Manager was to develop a strategic plan for growing the funding base, identifying and building partnerships, new lines of business and responding to short-term research projects. I was the primary interface between our Broker members and their authorised representatives to assist them in building profitable and sustainable businesses through delivering digital strategies and solutions.
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hockingstuart
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Australia
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Real Estate
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200 - 300 Employee
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Assistant Property Manager
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Feb 2016 - Aug 2016
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Skillinvest Limited
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Australia
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Staffing and Recruiting
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1 - 100 Employee
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Career Advisor & Social Media Manager
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Aug 2013 - Feb 2016
To assist the Group Training Department by promoting Skillinvest’s services through high quality customer service, administrative support and attending trade show events. Successfully sourcing, screening, interviewing and placing appropriate candidates for any open job vacancies. Responsible for managing all B2B and B2C communications and social media accounts, driving innovative new strategies based on analytics data. Working closely with the Operations Manager, Team Leader and Consultants in the delivery of services and training. Show less
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Education
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Monash University
Communication and Media Studies
Community
