Patient Relationship Coordinator

• Jun 2023 - Present

Senior Team Lead Patient Access Services

• Aug 2020 - Jun 2023

Patient Access Representative Patient Financial Services Representative, CBO Patient Access Representative Patient Financial Services Representative, CBO

Lead CBX CycleBar Gilbert

• Sep 2021 - Sep 2022

Retail Sales Specialist

• Oct 2017 - Oct 2019

Reviewed incoming written correspondence and formulated responses. Updated customer accounts as needed to avoid escalation and achieve a high level of first call resolution. Delivered outstanding client service at all times, including proactively anticipating the clients needs, maintained frequent and professional client communication, and responded quickly to any service requests. Increased new sales over all territories, ranked within Top 5% in personal sales. Negotiate and use effective retention methods to retain customers. Professionally and effectively determined the scope of customer issues to provide a resolution in a timely manner with a first call resolution rate of 95-98%. Providing connection & equipment troubleshooting, setups & provisioning while also educating the customer regarding their services and accounts. Assisting the regional supervisor with development, analyses and implementation of staffing, training, scheduling and operations. Manage store inventory, process equipment transactions, handling high volumes of payment activity and calls with a focus of maximizing the customer experience. Consistent answer speed of 7 seconds with 99% of calls answered. Trained new hires providing real time feedback, quality control, and setting performance goals. Handled invoice billing complaints and discrepancies, issuing credit memos when necessary. Show less

Project Support Specialist

• Mar 2017 - Oct 2017

Closely work with field and corporate personnel to compile data for the preparation of payroll, invoicing and job cost tracking. Oversee other aspects of project development and execution improvements with the project managers. Receive and review a high volume of Field Tickets for accuracy and missing data. Enter labor, equipment and third party billing information into FTMS accurately and thoroughly. Gather records such as purchase orders, sales tickets, and charge slips, to compile needed data. Show less

Collections Team Lead

• Jan 2016 - Mar 2017

Consistently ranked in the top 10% of collection agents. Responsible for the recovery of over $75,000 from delinquent debtors that had previously been considered a write-off. Exceed monthly quota by 23% to maintain top performer status. Perform a variety of tasks to effectively manage 700 accounts to maintain collection percentages. Tactfully resolve challenging situations with irate debtors to achieve and successfully collect payment. Prepared accounts for the legal collection department for further pursuit. Show less