Event & Partner Specialist

• Jan 2020 - Present

Account Executive

• Nov 2017 - Nov 2019

• Implementation Lead - New Account Launches (Go Live): Work with Department of Health per county on site approval - Complete site plan reviews and conduct site inspection; Create marketing campaigns and surveys to generate awareness and gauge interest/participation for program; Work with client to implement marketing plan for new sites; Set up launch day promotional event; Create site directions for contractors; Equipment ordering and set up; Establish schedule and event details for first day of launch; On site to launch new site • Customer Success and Growth - Account Management - Retention and growth of current sites: Primary client contact; Conduct Quarterly Business Reviews; Upselling other services offered by company; Implementing new client platforms when released; Client scheduling for daily events; Running marketing campaigns and onsite events to engage new consumers at current locations; Attending affiliated association events, client events, and business fairs to maintain relationship • Data Analysis and Reporting - Financial entry from external reports into internal system; Sales reporting to clients; Analyze data to detect change in trends; Ensure data accuracy

Senior Account Manager

• Aug 2016 - Oct 2017

• Responsible for managing multi-million dollar corporate and government client portfolios such as SEPTA, Walmart, and Brandywine Realty. Focusing on client relations; contractor management; communication; contract compliance; negotiation; conflict resolution; site inspections; upselling• Sales coordinator: Attend trade shows, conferences, networking events and outings; trade show set up and breakdown; Prepare and confirm hotel, air, and booth accommodations; Schedule and attend happy hours, meet and greets; Provide team with trade show and event itinerary.• Sourcing and Recruiting Lead: Lead and assist team with sourcing new properties, new services for current properties, and for all portfolios prior to the start of a new season; review new client contracts; create and release Request For Proposal with Scope of Work and relevant information; assist with contractor compliance; create views for cold calls; manage cold calls for sourcing team; conduct cold calls; price negotiation; gather data and complete bid analysis; reference checks; make contractor recommendations to Director of National Accounts• Employee Training: Provide team with necessary tools to complete reports and inspections; Train new employees on how to properly complete reports, conduct inspections, and use databases.

Account Manager

• Oct 2015 - Aug 2016

Manage corporate accounts for Facility Services- Client Communication- Contractor Communication- Site Inspections- Approve Bills- Compose Reports- Internal sales

Brand Ambassador, Visual & Stock

• Jul 2014 - Oct 2015

• Execute Floor Sets/ Managed stock room: Create and maintain visually appealing and effective displays of products to promote brand and increase sales of core and new products; Processing shipment, organizing and maintaining back room, and manage staff who assisted with stock room or visual operations • Consulted with clients on the latest styles and trends that best fit their personal needs and offered exceptional customer service to differentiate and promote the company brand. • Execute Floor Sets/ Managed stock room: Create and maintain visually appealing and effective displays of products to promote brand and increase sales of core and new products; Processing shipment, organizing and maintaining back room, and manage staff who assisted with stock room or visual operations • Consulted with clients on the latest styles and trends that best fit their personal needs and offered exceptional customer service to differentiate and promote the company brand.

Assistant Manager

• Sep 2009 - Jul 2014

• Maintain daily operations: opening of store and registers; completing opening reports and setting daily and hourly sales goals; managing the floor; coaching floor staff to meet sales goals; closing store and registers; completing end of the day reports; attend management meetings • Talent Manager: Interview, hire, and train new Employees; Coach employees to ensure they understood Delia*s core values; Train employees on how to read client cues, approach clients in an appropriate manner, and properly close the sale. • Visual Manager: Prepare for and execute floor sets; Lead team to complete visual projects; ensure merchandise flow is properly executed; elevate visual standards to increase sales; organize and maintain stock room; process new merchandise; train new employees on merchandise processing and keep stock room maintained • Operations Manager: Prepare paperwork; complete business analysis; tracking metrics and completing sales reports; making the employee schedule