Experience

Finlandia Pharmacy & Natural Health Centre
• Canada
• Alternative Medicine
• 1 - 100 Employee
• UX Designer

  • Sep 2023 - Present


Tamwood Careers College

• Canada
• Higher Education
• 1 - 100 Employee

• Vancouver(SFU) Camp ACC

  • Jun 2023 - Aug 2023

  1. Support and oversee the Counselor staff in various facets of camp programming, ensuring precise and effective delivery of activities. 2. Assist in coordinating team efforts related to room assignments, and changes, and managing logistics for camper arrivals and departures. Responsible for key management. 3. Assist in ordering supplies for camp activities and ensuring ample food for over 300 individuals, including staff and campers, to prevent hunger. 1. Support and oversee the Counselor staff in various facets of camp programming, ensuring precise and effective delivery of activities. 2. Assist in coordinating team efforts related to room assignments, and changes, and managing logistics for camper arrivals and departures. Responsible for key management. 3. Assist in ordering supplies for camp activities and ensuring ample food for over 300 individuals, including staff and campers, to prevent hunger.



FUBON LIFE INSURANCE CO., LTD.

• Taiwan
• IT Services and IT Consulting
• 100 - 200 Employee

• Insurance Underwriter

  • Jul 2019 - May 2022

  •Guided clients in understanding complex insurance coverage and policy clauses, resulting in a 25% increase in customer satisfaction. •Resolved client problems within a short call time, averaging 3 minutes per call and improved the first call resolution rate by 15%. •Earned customer trust by actively listening to their needs and opinions and providing appropriate solutions. •Improved departmental performance by 10% by creatively solving problems and implementing new strategies. •Guided clients in understanding complex insurance coverage and policy clauses, resulting in a 25% increase in customer satisfaction. •Resolved client problems within a short call time, averaging 3 minutes per call and improved the first call resolution rate by 15%. •Earned customer trust by actively listening to their needs and opinions and providing appropriate solutions. •Improved departmental performance by 10% by creatively solving problems and implementing new strategies.



FARN-FARN JEWELLERY

• Jewelry Maker

  • Sep 2013 - Jun 2019

  •Created unique jewelry designs and collaborated with the team to bring them to life. •Managed inventory and reduced waste by 15% through effective supply ordering and organization. •Trained and onboarded new co-workers, resulting in a 20% reduction in onboarding time. •Created unique jewelry designs and collaborated with the team to bring them to life. •Managed inventory and reduced waste by 15% through effective supply ordering and organization. •Trained and onboarded new co-workers, resulting in a 20% reduction in onboarding time.