Experience

Mary Brown's Chicken

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Business Analyst

  • May 2021 - Present

  • Provided front line support with regards to all aspects of the CRM functionality and related data integrity • Helped in development of the MB app. • Elicited and documented requirements using Interviews, surveys & Document Analysis. • Created AS-IS and TO-BE business process flow diagrams, integrated process flow diagrams to show one end-to-end business model and process mapping including swim lane • Worked with a collaborative team and effectively analyze and identify best practices for system improvements, planning and implementation • Consulted with Customer and Service Management teams on enhancements and improvements • Managed inventory control, cash control and store opening and closing procedures. • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Show less



Manulife

• Canada
• Insurance
• 700 & Above Employee

• Business Analyst

  • Feb 2020 - Mar 2021

  Worked on the Business Requirements specifications and participated in the joint requirement planning sessions with other business analysts and Scrum master • Worked with Risk management team to identify risk factors involved like Credit Risk, Liquidity Risk & Counterparty Risk. • Followed Agile Methodology and participated in Scrum meetings • Worked with Subject Matter Experts during the requirement gathering process for approval of documents to be submitted to the developing and testing team • Interacted with developers and Testers and made presentations for resource allocation and explain business requirements. • Documented the Business Requirement Specifications and developed the requirement Traceability Matrix. • Worked with and reported to Data Analyst and BSA for Data queries using SQL and Excel. Also, involved in data analysis with database. • Builds exceptional relationships with business partners and internal stakeholders. • Analyzes data and creates documents and plans in service of informing, advising, or updating stakeholders. • Participates in reviews or inspections, in collaboration with the project team, to ensure the quality of work products. • Understands and can explain to others the core processes, risks & mitigation techniques for designated areas. • Monitors and tracks performance, and addresses any issues. Show less



TeamLogic IT

• IT Services and IT Consulting
• 300 - 400 Employee

• Business Analyst

  • Oct 2018 - Dec 2019

  Project: Assisted in the implementation of new and revised reporting capability and programs in coordination with the Technology team that empowers business users with the right tools to drive their own analysis. • Worked with business users and clients to perform detailed business and process analysis • Participated in the development of user requirements for data to be extracted for reports • Understanding the customers’ needs and providing solution and ensure that the solution meets business requirement • Responsible for analyzing data, designing and developing technical solutions to defined business problems working with diverse technical nontechnical personnel. • Worked with IT to elicit, clarify, translate and document business requirements into conceptual designs from which solutions are developed and implemented. • Assisted in conducting tasks related to feasibility studies, time and cost estimates, IT planning, risk technology and establish and implement new or revised applications systems and programs to meet specific business needs. • Provided user and operational support on applications to business users • Build and maintained strong working relationships with internal and external stakeholders to effectively communicate issues, actively engage, influence, and work collaboratively as a team member Show less